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Business Process Manager

Consulture Search

About the Role:

Our client is seeking an experienced business process manager to help define the BPM strategy, secure executive buy-in, and oversee the implementation of process improvement initiatives across the firm, to roll up their sleeves, map current state workflows, analyse inefficiencies, and design the "to-be" optimised processes.

Main Responsibilities:

  • Align BPM initiatives with the company's broader strategic and regulatory objectives.
  • Prioritise process optimisation projects based on ROI, risk reduction, or regulatory urgency.
  • Establish the company-wide process governance framework and standards for documentation.
  • Serve as the primary liaison between business heads (Underwriting, Claims, Actuarial) and IT.
  • Manage the BPM budget and report on operational efficiency gains to the executive team.
  • Facilitate workshops with underwriters, actuaries, and claims managers to document end-to-end workflows (As-Is processes).
  • Perform root-cause analysis on process delays (e.g., why a complex treaty slip takes too long to process).
  • Design streamlined, risk-mitigated future state workflows (To-Be processes).
  • Develop and track process metrics (e.g., cycle times for claims settlements, error rates in data entry).
  • Author standard operating procedures (SOPs) and training materials for business users.

Qualifications and Requirement

  • Bachelor's degree in IT or a related major is required
  • Minimum 5 - 7 years' relevant Reinsurance experience
  • Strong knowledge of leading the business Excellence.
  • MBA is an advantage
Vacancy posted a month ago
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