Business Process Manager

About the Role:

Our client is seeking an experienced business process manager to help define the BPM strategy, secure executive buy-in, and oversee the implementation of process improvement initiatives across the firm, to roll up their sleeves, map current state workflows, analyse inefficiencies, and design the "to-be" optimised processes.

Main Responsibilities:

• Align BPM initiatives with the company's broader strategic and regulatory objectives.
• Prioritise process optimisation projects based on ROI, risk reduction, or regulatory urgency.
• Establish the company-wide process governance framework and standards for documentation.
• Serve as the primary liaison between business heads (Underwriting, Claims, Actuarial) and IT.
• Manage the BPM budget and report on operational efficiency gains to the executive team.
• Facilitate workshops with underwriters, actuaries, and claims managers to document end-to-end workflows (As-Is processes).
• Perform root-cause analysis on process delays (e.g., why a complex treaty slip takes too long to process).
• Design streamlined, risk-mitigated future state workflows (To-Be processes).
• Develop and track process metrics (e.g., cycle times for claims settlements, error rates in data entry).
• Author standard operating procedures (SOPs) and training materials for business users.

Qualifications and Requirement

• Bachelor's degree in IT or a related major is required
• Minimum 5 - 7 years' relevant Reinsurance experience
• Strong knowledge of leading the business Excellence.
• MBA is an advantage