Operations Manager - SDRS

The Operations Manager will oversee and manage all operational aspects of maritime terminal activities, including container handling, cargo loading/unloading, warehousing (open zone, cold storage, and covered warehouses), freight forwarding, customs coordination, and equipment operations. You will be responsible for logistics management, manifest administration, and ensuring efficient cargo handling and delivery. Leading a diverse operational team of over 80 employees, you will maintain high standards of safety, compliance, productivity, and service excellence.

Responsibilities

• Plan, coordinate, and supervise daily maritime terminal operations, including:
  • Cargo handling (loading/unloading)
  • Warehousing and storage management (open, cold, and covered areas)
  • Freight forwarding
• Oversee container movement and handling using specialized equipment such as reach stackers, straddle carriers, empty container handlers, forklifts, and heavy trucks.
• Liaise and coordinate closely with customs authorities, port authorities, and safety regulators to ensure compliance with local, national, and international regulations.
• Ensure operational efficiency through effective scheduling, resource allocation, and logistics management.
• Manage, review, and authorize cargo manifests, ensuring accuracy, completeness, and regulatory compliance.
• Lead and develop an operational team of over 80 employees, fostering a culture of safety, efficiency, accountability, and teamwork.
• Implement safety policies and procedures, regularly conducting safety audits and ensuring strict compliance to mitigate risks.
• Monitor and analyze operational metrics and KPIs, implementing continuous improvements to optimize terminal productivity and reduce operational costs.
• Coordinate with customers and service providers to enhance service delivery, promptly resolve operational issues, and maintain high customer satisfaction.
• Prepare and submit regular operational reports and analysis to senior management.

Qualifications

• Education:
  • Bachelor’s degree in Logistics, Supply Chain Management, Maritime Operations, Business Administration, or a related field.
  • An advanced degree or certifications in logistics or port management is advantageous.
• Experience:
  • 8–10 years of experience in maritime terminal operations, logistics, or freight forwarding, with at least 5 years in a managerial role.
  • Demonstrated expertise in operating and managing heavy terminal equipment (reach stackers, straddle carriers, empty handlers, forklifts, heavy trucks).
• Knowledge & Skills:
  • In-depth knowledge of customs clearance processes, port operations, logistics management, and cargo handling.
  • Proven ability to manage large teams, demonstrating strong leadership, communication, and interpersonal skills.
  • Strong understanding and adherence to safety standards and regulatory compliance.
  • Excellent organizational and planning skills, with the ability to manage multiple priorities and deliver high-quality results.
  • Proficiency in relevant operational software systems and technology.

Competencies

• Strategic and operational decision-making
• Leadership and team management
• Communication and interpersonal effectiveness
• Problem-solving and analytical skills
• Safety management and compliance
• Customer-focused mindset
  
  

Working Conditions

• Availability to work flexible hours, including weekends or holidays, as necessary to manage a 24/7 terminal operation.
• Exposure to outdoor working environments in varying weather conditions and heavy equipment operation sites.