Community Operations Manager

Key Responsibilities:

1. Community Engagement & Management:
   • Develop and execute community engagement strategies that foster trust and collaboration.
   • Monitor community platforms (social media, forums, and event spaces) to ensure positive member interactions.
   • Address member inquiries, resolve conflicts, and mediate discussions effectively.
2. Operations Management:
   • Streamline community processes and optimize workflows to enhance efficiency.
   • Implement tools and systems for tracking community growth, engagement, and sentiment.
   • Create and maintain documentation for community operations and best practices.
3. Event Planning & Execution:
   • Organize virtual and in-person community events to drive engagement and networking.
   • Coordinate logistics, marketing, and communication for community-driven events.
4. Analytics & Reporting:
   • Track key community metrics and analyze data to measure success and areas for improvement.
   • Generate regular reports on community growth, engagement, and sentiment.
5. Collaboration & Communication:
   • Serve as a liaison between community members and internal teams.
   • Communicate community feedback to product, marketing, and support teams for continuous improvement.
6. Crisis Management:
   • Respond swiftly to community crises or issues with professionalism and strategic action.
   • Implement preventative measures to mitigate future risks.

Qualifications:

• Bachelors degree in Business Administration, Communications, Marketing, or a related field.
• Proven experience in community management, operations, or related roles.
• Exceptional written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in community management tools (e.g., Discord, Slack, social media platforms).
• Analytical mindset with experience in data reporting and insights.
• Ability to work independently and in a team environment.