Sr. Technology & Services Manager - KSA

Job Purpose

The Senior Technology Manager - Middle East & Africa leads all technical services and customer technical support activities across the Middle East & Africa region, with a particular focus on KSA. Reporting directly to the Global Technical Services & Field-Testing Director, this role is a key member of the MEA Management Team and serves as the primary point of contact between the MEA region and Global R&D.

The incumbent is accountable for building, coaching, and leading the MEA technical services team to deliver world‑class customer and OEM support, drive product trials and validation, and provide training and technical insights that fuel commercial growth. Working closely with Sales, Marketing, Product Strategy, and R&D, this role ensures seamless service delivery and development of differentiated value‑added services to customers.

How You Make An Impact (Job Accountabilities)

• Lead and oversee all technical service and support activities across MEA.
• Build and coach the regional technical services team.
• Act as the primary interface with Global R&D and provide leadership updates to the Management Team.
• Partner with Sales, Marketing, Product Strategy, and R&D to support product launches, business development, and go‑to‑market strategies.
• Ensure transparent reporting to regional and global leadership.
• Provide executive oversight on technical support to OEMs, distributors, fleets, and industrial clients, personally managing strategic customers where required.
• Coach the team on technical proposals, oil analysis, training, and troubleshooting.
• Direct regional field trials, ensuring rigorous planning, monitoring, and execution.
• Oversee data acquisition and analysis with R&D to support approvals and product improvement.
• Lead resolution of high‑impact customer complaints through structured root cause analysis and collaborate with quality and supply chain to prevent recurrence.
• Provide market intelligence to Global R&D and Marketing, translating customer needs and competitor insights into product recommendations.
• Oversee development of technical customer value propositions and service offerings, and manage oil analysis programs and condition monitoring systems.
• Ensure a strong safety culture by coaching the technical services team on health, safety, security, and environmental compliance.
• Design and oversee regional training plans for internal staff and external stakeholders, leading technical seminars, customer events, product launches, and internal enablement sessions in alignment with commercial growth objectives.

What You Bring to the Role (Qualifications)

• Bachelor’s degree in mechanical engineering or related field required; Master’s preferred.
• Proficiency in Arabic and English required.
• 10+ years in technical services, lubricants, or related industries, with at least 5 years in a leadership role.
• Proven track record in field testing, complaint handling, and customer technical engagement across multiple countries.
• CLS (Certified Lubrication Specialist) or equivalent desirable.

Competencies Desired

• Strong leadership and team‑building skills.
• Technical depth in lubricants and mechanical systems.
• Skilled in managing field trials and analyzing performance data.
• Strategic mindset with commercial acumen.
• Strong stakeholder management and communication skills.
• Commitment to safety and compliance.

Working Conditions / Physical Requirements / Travel Requirements

• Working Conditions / Physical Requirements: Office setting.
• Travel Requirements: up to 30% including international travel across MEA.

Equal Opportunity Employer

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at: View email address on click.appcast.io.

Requisition ID: 2028