HC Transformation Manager

About the Role

As the HC Transformation Manager, you will drive the modernization of HR by redesigning policies, processes, and service delivery models while embedding digital, AI, and automation solutions into the HR function. The role focuses on assessing current practices, identifying transformation opportunities, and leading initiatives that enhance efficiency, elevate employee experience, and align HR with future workforce and organizational needs.

Line Of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services.

Business Unit Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, technology expertise and operational delivery to help clients solve complex problems.

Responsibilities

• Drive HR Digital, AI & Automation Transformation
  • Lead the adoption and integration of digital HR technologies, AI tools, and automation solutions across HR processes to enhance efficiency and user experience.
  • Evaluate emerging HR tech trends and identify their applicability to the organization’s HR operating model.
• Assess & Redesign HR Policies, Processes & Operating Models
  • Review existing HR policies, workflows, and service delivery models; identify gaps and redesign them for standardization, simplicity, and digital enablement.
  • Develop future‑state HR process maps, governance frameworks, and transformation roadmaps.
• Lead HR Transformation Programs & Initiatives
  • Plan and execute HR transformation initiatives end‑to‑end, ensuring alignment with organizational priorities and business strategy.
  • Coordinate project timelines, resources, risks, and deliverables, providing regular updates to stakeholders.
• Partner With Cross‑Functional Teams
  • Work closely with cross‑functional teams to ensure seamless implementation of digital HR solutions and integrated workflows.
  • Collaborate with technology partners for system enhancements, automations, and pilots of AI‑enabled HR tools.
• Manage HR Systems, Data & Analytics Enablement
  • Support the design, enhancement, and rollout of HRIS modules, digital workers, and self‑service platforms.
  • Use data analytics and HR metrics to evaluate transformation impact, identify opportunities, and guide data‑driven decision‑making.
• Change Management & Stakeholder Engagement
  • Lead change management activities to ensure successful adoption of new HR policies, systems, and digital tools.
  • Prepare communications, briefing materials, and training content to support workforce readiness and minimize resistance.
• Ensure Transformation Governance & Compliance
  • Establish and maintain governance structures to oversee transformation programs, ensuring adherence to timelines, quality standards, and compliance requirements.
  • Ensure digital HR initiatives comply with data protection, cybersecurity, and regulatory frameworks.
• Build HR Capability & Future‑Ready Skills
  • Support capability‑building efforts across HR teams, including upskilling on digital tools, automation, and data analytics.
  • Promote a culture of continuous improvement and digital innovation across the HR function.

What You’ll Bring

• HR Process Design & Operating Model Expertise
• HR Systems & Platform Knowledge
• Data Analytics & Insight Generation
• Automation & Workflow Enablement
• Change Management & Digital Adoption
• Technology‑Driven Project Delivery
• Change Leadership & Adaptability
• Collaboration & Relationship Management
• Analytical & Evidence‑Based Decision Making
• Strategic & Future‑Focused Mindset
• Innovation, Curiosity & Continuous Improvement
• Employee‑Centric Orientation

Specific Qualifications

• Organizational Development or related field. A master’s degree in Digital Transformation, Digital Business or Innovation Management is preferred.
• Minimum 7 years progressive experience in Human Resources, with at least 3 years specifically focused on HR transformation, HR process redesign, digital HR, or organizational development.
• Bachelor’s degree in Human Resources, Business Administration or a related field.

Soft Skills

• Communicate with impact
• Project management
• Results driven
• Agility to adapt to changing requirements
• Proficient in written and spoken English and Arabic

How You’ll Make a Difference

At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job—you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well‑being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship and diversity.