Cloud Kitchen Operations Manager

Our Client:

Company Culture and Values:

We operate with a distinct culture built around:

• Uncompromised Quality: Excellence in every ingredient, recipe, and final product.
• Speed and Precision: Fast delivery without compromising standards.
• Continuous Innovation: Always looking to improve processes, products, and the customer experience.
• Team Collaboration: Everyone's role is critical to success.
• Transparency and Responsibility: Honesty and ownership in every task and interaction.

Seeking a highly skilled and hands-on Operations Manager to lead the launch and day-to-day operations of our cloud kitchen specializing in premium pasta manufacturing and recipes.

The ideal candidate will have strong operational leadership, food production experience (preferably in cloud kitchens or fast-paced food manufacturing setups), and a proactive mindset to build and continuously optimize the operational processes, supply chain, and team culture.

This is a unique opportunity to join an ambitious startup dedicated to quality, innovation, speed, and exceptional teamwork .

The Role

Key Responsibilities:

1. Daily Operations and Production Oversight

• Supervise the production workflow, including preparation, cooking, packaging, and delivery.
• Conduct daily kitchen inspections to ensure hygiene, safety, and operational readiness.
• Coordinate daily production meetings with the head chef and preparation teams to review production schedules and volume forecasts.
• Monitor and enforce adherence to Standard Operating Procedures (SOPs), recipe consistency, food safety (HACCP), and hygiene standards.
• Directly oversee peak operational periods (lunch, dinner rushes), ensuring fast and flawless execution.
• Manage the daily post-shift reporting, performance analytics, and plan for the next day's operations.

2. Quality Assurance and Compliance

• Establish and monitor quality control measures at all production stages.
• Ensure compliance with local food regulatory authorities and internal HACCP programs.
• Lead food safety audits, health inspections, and internal quality evaluations.

3. Supply Chain and Inventory Management

• Manage inventory levels using digital inventory management tools
• Monitor ingredient quality, raw material usage, and order replenishment based on forecasts.
• Negotiate with suppliers to maintain cost control without compromising quality.

4. Team Leadership and Culture Development

• Recruit, train, and develop a high-performance kitchen operations team.
• Foster a culture of quality, teamwork, transparency, and continuous learning aligned with company values.
• Lead regular team briefings, feedback sessions, and structured operational training.

5. Performance Management and Reporting

• Track and analyze KPIs such as order fulfillment time, production efficiency, customer rating improvements, waste reduction, and cost per order.
• Utilize digital analytics tools (e.g., Tableau, Google Analytics) to generate operational insights.
• Prepare weekly and monthly performance reports for senior management.

6. Technology and Systems Management

• Oversee the usage and optimization of operational systems including:
• Order Management Systems
• Inventory Management Systems
• Scheduling and Workforce Management Tools
• Collaboration Platforms
• Quality Management Systems (HACCP compliance tools)

7. Continuous Improvement Initiatives

• Lead projects to improve operational efficiency, reduce waste, and enhance product quality.
• Drive initiatives for recipe innovation, packaging improvement, and service delivery upgrades.
• Foster a mindset of innovation and proactive problem-solving within the operations team.

Education:

• Bachelor’s Degree in Operations Management, Food Technology, Industrial Engineering, Business Administration, or a related field.

Experience:

• 5–8 years of experience in operations management, preferably within cloud kitchens, food production, or quick-service restaurant environments.
• Prior experience launching or scaling food manufacturing units/startups is a major advantage.

Ideal Profile

• Proficient in cloud kitchen operational technologies (POS, OMS, Inventory Systems).
• Strong analytical skills, with the ability to leverage data dashboards and KPIs to drive decisions.
• Advanced understanding of food safety (HACCP, ISO 22000 standards)
• Ability to lead in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to product consistency.
• High adaptability, resilience under pressure, and excellent interpersonal communication.
• Team-first leadership style, valuing collaboration, discipline, and innovation.
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

• Empowering Employees
• Opportunity to make a positive impact
• Great work environment