Head of Administration Services - KSA and NME

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About this opportunity:

The Head of Local Administration Services for Customer Unit Northern Middle East (NME) and Kingdom of Saudi Arabia (KSA) reports to the Head of EMEA BCS PaT, Local Administration and Risk Management and is a member of this Unit’s Leadership Teams.

The Head of Local Administration CU NME & KSA will oversee the administrative operations across countries in CU.

This role involves managing a diverse team of local administration managers, ensuring compliance with regional policies, and fostering efficient administrative practices to support the organization's objectives and strategic goals.

We expect the Head of Local administration managers to adhere to and promote Ericsson's Code of Business Ethics and act alertly towards any Anti-Bribery and Corruption red flags.

Role is preferred to be based across CUs NME & KSA Geographies - the final locations remain open and will be decided at finalization of the process.

Join our Team

What you will do:

• Leadership and Management: Lead and supervise a team of local administrators partners and people (HR) operations specialist across multiple countries in the region, ensuring they adhere to company policies and achieve unit’s performance targets.
• Team Development: Foster an environment that creates clarity, develops people, and delivers results, in line with Ericsson’s values and cultural behavior.
• Policy Implementation: Develop and implement administrative policies and procedures to streamline operations and improve efficiency across the region.
• Key Stakeholder Management: Builds and maintains strong, strategic relationships with key stakeholders to align priorities and drive business outcomes.
• Vendor Relations: Develop and maintain relationships with external vendors and service providers to support administrative needs.
• Budget Management: Oversee budgets, expenses, and financial records for administrative operations, ensuring cost-effectiveness and accountability.
• Cross-Functional Collaboration: Collaborate with other departments to support or drive cross-functional initiatives and business services improvements.
• Technology Implementation: Drive implementation of administrative systems and AI technologies to support efficient operations and information management.
• Performance monitoring: Establish and track Objectives and Key Results (OKR) to measure the effectiveness of business services and improvement initiatives.
• Business Improvement: Identify and implement improvement initiatives to enhance business processes, increase efficiency, and optimize resource utilization with the use of AI & automation.
• Accommodation Management: Oversee the management of employee accommodation facilities, ensuring they meet safety, comfort, and regulatory standards.
• Compliance: Ensure compliance with countries and company regulations in all activities.
• Confidentiality: Handle confidential and sensitive information with discretion and integrity.

The skills you bring

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Stakeholder Management and Satisfaction
• Cross-Functional Collaboration
• Strategy Execution
• Coaching and Mentoring
• Employee Performance Management
• Market Understand and Local Regulations
• Budget Management
• Business Innovation and Simplification
• Operational Efficiency

Required Languages: English and Arabic

Primary country and city: Saudi Arabia (SA) || Riyadh ; Egypt || Cairo

Ericsson is proud to be an Equal Opportunity Employer.