Reservation Manager
Full-time
AccorHotel
- Manage the daily operations of the reservations department.
- Supervise train and evaluate reservation agents to ensure high service standards.
- Monitor room inventory availability and booking patterns to maximize occupancy and revenue.
- Ensure all reservations are processed accurately and efficiently through the property management system.
- Coordinate with Front Office Sales Revenue Management Housekeeping and other departments to ensure smooth guest arrivals and departures.
- Review room allocations group bookings VIP reservations and special requests.
- Monitor reservation channels including direct bookings online travel agencies (OTAs) and corporate accounts.
- Analyze reservation trends booking pace cancellations and no-show reports.
- Prepare daily weekly and monthly reservation and occupancy reports.
- Ensure compliance with hotel policies rate plans and booking procedures.
- Handle escalated guest inquiries complaints and reservation-related issues professionally.
- Support revenue optimization by implementing approved pricing strategies and promotional offers.
- Maintain accurate reservation records and guest profiles.
- Identify opportunities to improve reservation processes efficiency and guest experience.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Knowledge of hotel reservation procedures and revenue management principles.
- Strong analytical and reporting skills.
- Excellent organizational and multitasking abilities.
- Attention to detail and accuracy.
- Problem-solving and decision-making skills.
- Proficiency in Microsoft Office and hotel management software (e.g. Opera PMS or similar systems).
- Ability to work under pressure and meet operational deadlines
Qualifications :
Additional Information :
experience is an asset
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 2 days ago
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