Director of Front Office - Saudi Talent
Rotana Hotels
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Director of Front Office , you are responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing day-to-day Front Office functions, such as handling guest arrivals and departures, and responding to information requests. Key responsibilities include:
- Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest possible guest satisfaction.
- Planning and implementing availability controls to maximize revenues from rooms, food & beverage, and other services where applicable.
- Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
- Reporting to management about trends, guest impressions, and operational issues affecting guests or hotel operations.
- Collaborating with the Housekeeping Department to ensure quick room turnover and proper allocation of arriving guests.
- Participating in decisions related to occupancy goals, marketing strategies, and rate development.
Vacancy posted 5 days ago
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