Manager Programs - CDU6 - CDU-102

Job Purpose

The Sales & Leasing Performance Unit (PU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. Strategic objectives include ensuring the development of sales and leasing best practices to support the Sales & Leasing Operations team within the organization, ensuring consistency across projects, supporting the ongoing training & development of sales and leasing team members, and providing guidance and support as it relates to implementation of procedures and tools.

The Sales & Leasing PU develops and manages policies and procedures, standardized documents and templates, sales and leasing tools, and sales and leasing operations. The unit will also develop and manage an online training academy that will have sales and leasing curriculum as its core function. The unit will further develop and manage the sales and leasing customer journey to support the requirements for sales and leasing of each of the asset class development Business Units, including CRM, digital tool requirements and experience center requirements and ongoing management of the Sales & Leasing operations. The Sales & Leasing PU team will also provide current market intelligence and benchmarking as required to support the sales and leasing team.

Role Description

The Programs & Learning Manager will be responsible for developing, implementing and continuous improvement of high-quality, engaging, and industry-relevant learning content for an online academy focused on best practices in real estate sales and leasing. Collaborating with subject matter experts, instructional designers, and stakeholders to create and deliver content for the curriculum.

Core Accountabilities

Strategic Responsibilities

Curriculum Development & Design

• Support in the development and implementation of a comprehensive curriculum strategy that meets the needs of real estate professionals, focusing on topics such as sales techniques, sales and leasing best practice and product information.
• Support in creating structured online courses and training pathways that reflect industry standards and align with Qiddiya Objectives.
• Support in ensure the curriculum reflects current industry trends, standards, and practices, incorporating feedback from learners, instructors, and industry experts.
• Regularly review and update course content to maintain relevance, accuracy, and high-quality standards.

Stakeholder Collaboration

• Collaborate with Qiddiya’s Sales & Leasing Operations team, instructional designers and external experts to ensure content quality and relevance.
• Support in presenting curriculum strategies, updates, and outcomes to senior leadership, incorporating feedback into continuous improvements.

Market Trends & Innovation

• Stay informed in real estate education and e-learning to ensure the academy remains at the forefront of the industry.
• Integrate innovative teaching methodologies and technologies into curriculum delivery.

Operational Responsibilities

Content Development & Quality Assurance

• Support in oversight of the development of course content specific to sales and leasing and skill building, including video lectures, e-learning modules, quizzes, assignments, and interactive activities.
• Ensure all course content is regularly reviewed and updated to maintain accuracy, relevance, and high-quality standards.

Collaboration with Subject Matter Experts (SMEs)

• Identify and collaborate with internal and external subject matter experts to gather insights and ensure the technical accuracy of the curriculum including projects that are being developed by Qiddiya.
• Coordinate workshops, webinars, and masterclasses led by industry leaders to supplement the core curriculum.
• Manage relationships with industry professionals, real estate experts, and guest instructors to enrich the learning experience with real-world perspectives.

Assessment and Evaluation

• Support in developing assessments, case studies, and practical exercises to measure learners' understanding and application of the content.
• Support in making assessments to monitor the progress of learners and make improvements to the course materials as needed.

Program Delivery and Evaluation

• Define clear learning objectives and develop assessment tools to measure training effectiveness.
• Collect and analyse data from learners to refine course content and delivery methods.

Quality Assurance and Compliance

• Ensure training programs adhere to quality standards and best practices.
• Support in review course content for accuracy, relevance, and compliance with industry regulations.

Continuous Improvement Initiatives

• Support in soliciting feedback from participants, instructors, and stakeholders to identify areas for improvement.
• Stay updated on emerging trends and technologies in online education to enhance the effectiveness and relevance of training programs.

People Responsibilities

Team Management

• Lead and mentor a team of curriculum developers and Instructional Designers, fostering a culture of collaboration and excellence.
• Set performance goals, monitor progress, and provide ongoing support to ensure timely delivery of objectives.

Resource Allocation

• Manage budgets, expenses, and other resources in accordance with organizational guidelines.

Knowledge, Qualifications & Skills required

Essential (must have to perform the role)

• Bachelor’s degree or equivalent in Education, Instructional Design, Real Estate Management, Business Administration, or a related field.
• +8 years of managerial experience in curriculum, instructional design or education with at least 2 years in a management or leadership role.
• Experience in developing training curricula, course outlines, lesson plans and learning materials.
• Experience working with e-learning platforms, learning management systems (LMS), and digital content creation tools.
• A proven track record of developing and delivering online training programs, ideally within the real estate sector or related industries.
• Comprehensive understanding of real estate / training industry.
• High level of integrity, drive and intellectual curiosity is vital.
• Excellent verbal, written and presentation skills to communicate with learners, instructors, and stakeholders.
• Sincere enthusiasm for Qiddiya generating a genuine strong commercial narrative.
• Able to multi-task and handle multiple projects simultaneously.
• Astute networker, able to build deep relationships within and across industry sectors, always looking to help foster connections with other people.
• Strong project organizational and project management skills.

Desirable (advantageous)

• Arabic & English speaker – Written & Spoken.