Cluster Director of People & Culture, Raffles & Fairmont the Red Sea - (Saudi National )

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Job Description

• Lead the People & Culture strategy during the pre-opening phase, aligning with brand values and owner objectives.
• Develop and execute the pre-opening manning plan, recruitment, and onboarding of all team members.
• Ensure compliance with Saudi labor law, Saudization targets, and all related government requirements.
• Establish People & Culture policies, systems, and employee services including housing and welfare.
• Design and implement the pre-opening learning and development plan, embedding brand culture and service excellence.
• Build a positive, inclusive workplace culture that attracts, retains, and engages top talent.
• Partner with the Resort Manager and Managing Director and leadership team to ensure full operational readiness at opening.
• Develop and implement a comprehensive People & Culture strategy that supports the hotel’s business objectives and enhances the employee experience.
• Act as a trusted advisor to the leadership team, providing guidance on all People & Culture-related matters, including organisational design, performance management, and employee relations.
• Champion the Raffles & Fairmont brand culture and values, ensuring they are integrated into all People & Culture programs and initiatives.
• Oversee all aspects of the talent lifecycle, including recruitment, onboarding, training, performance management, and succession planning.
• Develop and implement programs to attract and retain top talent in the luxury hospitality market.
• Foster a culture of continuous learning and professional development for all employees.
• Build and maintain a positive and inclusive work environment, addressing employee concerns and resolving conflicts effectively.
• Lead all employee engagement initiatives, including surveys, recognition programs, and communication forums.
• Ensure compliance with all labor laws, company policies, and ethical standards.
• Manage the People & Culture budget and oversee People & Culture administration, including payroll, benefits, and HRIS.
• Analyze People & Culture metrics to identify trends and make data-driven decisions that improve efficiency and effectiveness.
• Collaborate with corporate and regional People & Culture teams to implement brand-wide initiatives and best practices.

Qualifications

• Experience: A minimum of 8-10 years of progressive experience in a human resources leadership role, with at least 3-5 years as a Director or similar senior capacity within the luxury hospitality industry.
• Luxury Expertise: Proven track record of successfully leading People & Culture functions in a high-end hotel or resort.
• Skills: Exceptional leadership, communication, and interpersonal skills. Strong business and financial acumen.
• Education: Bachelor's degree in People & Culture, Business, or a related field is required. A Master's degree or professional People & Culture certification (e.g., PHR, SPHR, CIPD) is preferred.
• Language: Fluency in English is essential. Additional languages are an asset.