Service Associate

Responsible for efficient and standard handling of flights assigned meeting required deadlines to ensure On Time Performance.

Responsibilities

• Prepares VIP and Private Aviation flights according to galley packing diagrams and instructions issued by Saudia and Private Aviation carriers.
• Coordinates closely with kitchen production for meal delivery in accordance with checking times.
• Ensures all meals/ beverages are in accordance with specifications laid down by Saudia, Private carriers and Saudi Airlines Catering.
• Responsible for checking all food and beverage items for quality and quantity prior to loading.
• Ensures all flights are loaded according to deadline given by Saudia VIP/ Private Aviation or VIP Cell.
• Requires handling flights without assistance from Supervisors.
• Attend to offload, on the Aircraft, and at the Unit in liaison within checking.
• Maintains service folders of VIP Aircrafts.
• Should have a comprehensive knowledge of radio communication procedure.
• Maintains proper pre-set equipment level, ensuring proper labelling.
• Submits equipment checklists to in checking for follow up and equipment balance.
• Alerts the Supervisor with regard to any deviation or delay from other Sections.
• Specifically, responsible for equipment, stock control and balance with other Action taken through Supervisor.
• Maintains good relations with other Sections and Airport agencies.
• Preparation of equipment and catering uplifts in accordance with standards/ instructions specified.
• Responsible for checking all food, beverage and other catering items for quantity and quality prior to loading.
• Maintains service folders of VIP Aircrafts.
• Maintains proper pre-set equipment level, ensuring proper labelling.
• Maintains good relations with other Sections and Airport agencies.
• Work and cooperate with related Departments/ Sections in order to meet planned deadlines.
• Top quality and problem free VIP and Private Aviation operation.
• Awareness of changing instruction/ standards relating to all VIP/ Private Aviation operational procedures.
• Read and action whenever necessary internal telexes and update necessary Staff.
• Keep Daily Booking List updated and ensure all concerned Departments are informed in the absence of VIP Supervisor.
• To monitor equipment flow maintained to ensure balance obtained on all flights.
• To monitor status of flights in progress as per prescribed deadlines.
• Liaise progress of production, beverage, equipment and assembly.
• Monitoring quality and expiry dates of locally purchased items, food and dry store items.
• Monitoring Staff performance, reporting through the Supervisor.
• Follow-up meal orders/ internal telex messages and ensure appropriate action as per deadlines.
• Follow-up changes in instructions or standards.

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