POS Operations Executive - KSA

Summary

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. Join Apple and help us leave the world better than we found it.

Imagine what you could do here. At Apple, extraordinary new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team is in many ways the Apple direct contact to our largest customers.

You are part of a team who support achieving sales strategies in growing markets. You and the team you are part of will be responsible managing all aspects of the POS Ops function with close collaboration with key parties such as EMEIA POS Operations team, In‑store Tech, local field staff and sales, resellers HQ and external agencies.

Apple expects innovation in every part of the company, and the POS Ops team meets that challenge by ensuring the seamless execution of program deployment & life cycle management, and supporting the programmatic implementation of the O2O experience across the region.

Description

The successful candidate will have a strong business acumen. He/she focuses on effective coverage planning for KSA, seamless execution of POS Ops initiatives and developing key actions in order to enhance program quality, product presentation and visibility in store.

Working closely with key business partners internally and externally, you will drive the success of POS Ops initiatives across KSA’s central, eastern and western regions. You will ensure seamless execution of Apple programs at the point of sales across the various distribution channels and products given the business needs and priorities as set by the relevant sales teams. The quality of the execution will be timely and flawless, consistent with the highest standards.

Managing executional aspects of Apple’s customer experience, ensuring they are consistently delivered across the market according to plan and driving operational optimisation are key to the success of this role. Plan, negotiate, deploy & manage lifecycle of branded and tier 2 programs across named channel partners.

Maximize impact through effective process establishments to scale coverage in KSA aligned with business needs. Take initiative and always revisit how we can better enhance our customer experience. Demonstrate structured thinking and resilience while proposing new ideas and concepts.

Analyze & enable third‑party agency capabilities to ensure a flawless execution of all POS Ops related activities. Put in place regular reviews to assess progress and develop a mutually agreed action plan to tackle shortcomings. Participate in reviewing key MEA POS Ops processes to ensure that all SLAs are met and propose changes when appropriate or relevant.

Responsibilities

• Be a trusted advisor who does what you say you’ll do and fight for excellence – and always does what’s best for Apple’s customer experience.
• Have a strategic mindset that helps define and align POS Ops priorities with sales organization ambitions.
• Drive and execute global or local programs aligned to business priorities for all routes to markets.
• Deliver outstanding presentation skills and communicate clearly and concisely the POS ops activities in large forums.
• Build appropriate rapport, constructive and effective relationships, and use diplomacy and tact with central, regional and local stakeholders, and with POS Ops peers from other regions.
• Show strong project management skills; manage, monitor and inform progress of a complex project and adapt accordingly if issues arise.
• Handle own workload and work independently in a dynamic, constantly changing environment.
• Manage time effectively, including the ability to multi‑task, organise and prioritise.
• Partner with key business partners with energy even during toughest challenges to ensure timely execution of increasingly complex new product introductions.
• Be a disruptor to elevate customer experience – even if it is not the easy thing to do.
• Act as a team player and share knowledge and best practices with peers and vice versa to bring hub knowledge to your market.
• Contribute effectively in crafting an environment that is collaborative and one that supports peers to do their life’s best work. When projects require extra support, you are agile and step up to the plate to provide the right support to ensure all problems are resolved.
• When faced with a challenging opportunity, you know who to connect with and when. People know you as a true collaborator who knows what it takes to win.

Minimum Qualifications

• Proven track record in deploying branded programs at scale.
• Extensive experience in a POS Ops role is a must.
• Used to working in a matrix environment with extensive collaboration with central and/or WW teams.
• Ability to speak Arabic is a plus.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.