Housekeeping Coordinator

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Overview

We are seeking a detail-oriented and proactive Housekeeping Coordinator to support the smooth day-to-day operation of the Housekeeping Department. The Housekeeping Coordinator is responsible for coordinating housekeeping activities, monitoring operational standards, maintaining records and inventories, supporting room inspections, and ensuring compliance with LQA, Forbes and Brand standards. This role acts as a key communication link between Housekeeping, Front Office, Laundry, Engineering, and other departments to always ensure exceptional guest satisfaction and operational efficiency.

The ideal candidate will possess strong organizational skills, attention to detail, leadership ability, and excellent communication skills to effectively coordinate housekeeping operations in a fast-paced luxury hotel environment.

Key Responsibilities 

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level daily.
• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms. 
• Prepare and track weekly inventory as well as the monthly inventory which is to be reported to the Supervisor in charge.  Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies. 
• Maintain Housekeeping pantry, track distribution and maintenance and report as required to the floor Supervisor.
• To supervise work assigned fairly to Room Attendant, Public Area Cleaners and Linen room to ensure optimum cover. To ensure that all the staff are in proper uniform and well-groomed and clean.
• Maintain employee attendance, uniform and room history cards. Prepare staff roster and time sheets and organize shifts to always ensure appropriate staffing levels.
• Assisting room attendants in preparing rush rooms to be inspected by Housekeeping Supervisors. Check each room after room attendants have finished. Supervise associates by inspecting clean rooms. Conduct quality checks to ensure tasks were completed correctly
• Assisting in the inspection of vacant rooms to ensure LQA, Forbes and Brand standards are met consistently. 
• Ensure all Housekeeping members are following procedure for lost and found.
• Maintain accurate records of linen and uniforms sent to and returned from laundry. To ensure that adequate linen, material, guest supplies are held on the floors.
• To ensure that all housekeeping cleaning equipment is maintained and in good working order. To follow up on any maintenance that is outstanding. Ensure proper maintenance of all housekeeping equipment & tools.
• To ensure the upkeep and cleanliness of all housekeeping areas under her/his direct control. To ensure that flower ordered are made and delivered to correct rooms. 
• Assist Supervisors by handling daily checklists and ensuring that the accuracy of checklists is maintained.
• I interact in courteous and professional manner with all guests, associates and community members. 
• Train, direct, coordinate, influence and persuade associates to maintain and follow LQA, Forbes and Brand standards of hotel. 
• Maintain cleanliness and safety of work area. To check daily that all public areas including restaurants and offices have been cleaned to standards laid down by the hotel, and to keep the report back up to date.
• Passing on departmental information to respective stakeholders.
• Responsible for assisting Supervisors with room assignments and acting as order taker whenever required. To undertake other such supervisory duties, which the Housekeeping Manager may allocate from time to time.
• Supervise periodical spring cleaning in rooms. As requested, we would like to assist in the training of all housekeeping inventories as required. To liaise with Reception/Duty Manager regarding room status. To inform management of any matter relating to the security of Hotel, Associates and Guests property. 
• To check staffing levels each day in the absence of the Supervisor or Manager, making sure occupancy is checked with reception. To ensure smooth handovers to next shift
• To ensure that potential and existing health and safety hazards are reported promptly to the appropriate departments e.g. Maintenance, Management and Manager. Running Safety meeting and training.
• Relieving the tasks of the Housekeeping Supervisors when they are not available. 
• To receive calls from other departments, and management regarding departmental queries. To attend all housekeeping meetings as requested.
• In the event of an emergency to follow instructions as per the company’s policies and procedures.
• All other duties as required.