Regional HR and Payroll Specialist

The Regional HR Shared Services Specialist provides end-to-end HR operational support across the employee lifecycle for a defined region/site. The role focuses on accurate and timely processing of HR payroll transactions, maintaining high data quality in HR systems, supporting time & attendance and leave administration, and delivering responsive customer service to employees and managers.

What You Will Do

HR Operations / Employee Lifecycle Support

• Process and coordinate employee lifecycle transactions, including hiring/onboarding, transfers, role changes, reporting line updates, cost center/location changes, compensation‑related changes, contract updates, separations (resignation/termination) and final documentation.
• Ensure all transactions are completed within agreed turnaround times and meet defined quality standards.

HR Systems, Payroll and Data Management & Documentation

• Prepare payroll timely and accurately, maintain accurate employee records in myHR, ensuring completeness, consistency and adherence to data governance standards.
• Perform routine data checks and validations to prevent downstream payroll, benefits or reporting errors.
• Maintain and update HR documentation such as templates, checklists and standard forms; ensure version control and proper storage.

Employee/Manager Support (Service Delivery)

• Act as primary contact for HR operations questions, providing clear guidance on HR policies, guidelines and forms.
• Provide a positive experience by setting expectations, communicating status updates proactively and closing requests with appropriate documentation.
• Escalate sensitive, complex or non‑standard cases (disciplinary matters, complex employee relations, legal escalations) to HRBP.
• Coordinate with vendors and third‑party systems (Medical Renewals, Ceridian System, etc.).

Reporting, Metrics & Compliance Support

• Prepare routine operational reports and trackers such as onboarding progress, case volume, turnaround time, transaction accuracy, leave trends and recurring inquiry themes.
• Support internal audits and compliance checks by ensuring documentation is complete and accessible.
• Maintain confidentiality and ensure ethical handling of employee information in all interactions and reporting.

Process Improvement & Standardization

• Identify recurring issues, bottlenecks and rework drivers; recommend practical improvements to simplify processes and improve service quality.
• Develop knowledge articles and policies to support staff.
• Participate in HR projects (system rollouts, policy updates, harmonization efforts) to improve employee experience and operational efficiency.

Who You Are (Basic Qualifications)

• Experience in HR operations/shared services, preferably in a multi‑site or regional environment.
• Working knowledge of employee lifecycle processes, HR policies and basic labor law/compliance concepts.
• Strong attention to detail, organization and ability to manage multiple requests with deadlines.
• Proficiency with HRIS and MS Office (Excel, Outlook, Word); comfortable working with data and reports.
• Strong communication skills and a service‑oriented mindset. High integrity and ability to handle sensitive information confidentially.