Customer service employee

Job description:

- A customer service employee is required to work for a company specializing in selling sports equipment in Jeddah

Main tasks:
- Receive customer calls and respond to their inquiries in a professional manner
- Communicate with customers to confirm orders and clarify product details, prices, and delivery
- Follow up on customer orders from the moment the order is confirmed until delivery
- Preparing customer orders from the warehouse according to the invoice or approved order
- Ensure the safety of the products before shipping and that the order matches the required product
- Coordinating orders with the shipping company and following up on the status of shipments on a daily basis
- Informing customers of shipping details and expected delivery date
- Solve any problem related to delivery or delay in coordination with the shipping company and management
- Arranging products inside the warehouse and maintaining the cleanliness and organization of the work area
- Updating management with the status of orders, shipments, and daily notes

Requirements:

Previous experience in customer service or telephone sales Proficiency in using WhatsApp and phone calls to follow up on orders Punctuality and discipline at work Accuracy in processing orders and matching products with invoices The ability to arrange and organize the warehouse and maintain the safety of products

Language requirements:

English-good

Employment type:

Full Time

Salary Range:

Unspecified

Basic Requirements

Gender:

Male

This Job Available For:

Open For All

Minimum Education Level:

High School or equivalent

Minimum Experience Level:

Entry Level (Less than 1 to 3 Years Experience)

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