Retail Operations Manager

Job Summary:

The Retail Manager is responsible for overseeing day-to-day retail store operations to ensure strong sales
performance consistent customer experience and efficient execution of company standards. This role focuses on people management store performance and operational discipline across all locations.

Key Responsibilities:

Store Operations

• Oversee daily operations of all retail stores to ensure smooth functioning.
• Ensure stores follow company policies procedures and operational standards.
• Monitor opening closing cash handling and daily store reports.
• Coordinate with the head office on operational requirements and updates.

Sales & Performance

• Drive sales performance and achieve monthly and annual sales targets.
• Monitor KPIs such as sales ATV conversion rate and staff productivity.
• Analyze store performance and recommend corrective actions.
• Support promotions launches and in-store campaigns execution.
  
   

People Management

• Manage Store Managers and sales staff across locations.
• Ensure proper staffing scheduling and coverage.
• Coach train and motivate store teams to improve performance.
• Participate in hiring onboarding performance reviews and disciplinary actions.

Customer Experience

• Ensure a consistent and high-quality customer experience across all stores.
• Handle escalated customer complaints and resolve issues professionally.
• Monitor service standards and staff behavior on the shop floor.

Visual Merchandising & Standards

• Ensure visual merchandising guidelines are properly implemented.
• Maintain store appearance cleanliness and brand presentation.
• Coordinate with VM or marketing teams on displays and layouts.

Stock & Loss Control

• Coordinate with inventory/warehouse teams on stock availability and replenishment.
• Monitor shrinkage damages and stock discrepancies.
• Ensure proper stock handling and adherence to inventory procedures.

Reporting & Communication

• Prepare regular reports on sales staffing and store performance.
• Communicate store needs issues and insights to senior management.
• Act as the main link between stores and the head office.

Qualifications :

• Bachelors degree in Business Retail Management or related field (preferred).
• 5 years of experience in retail operations with multi-store exposure.
• Strong leadership and people-management skills.
• Good understanding of retail KPIs and store economics.
• Experience working with POS and retail systems.

Skills & Competencies

• Strong communication and leadership skills.
• Problem-solving and decision-making ability.
• Hands-on field-oriented mindset.
• Ability to work under pressure and meet targets.
• Organized disciplined and detail-oriented.

Remote Work :

No

Employment Type :

Full-time