Automation and Transformation Manager

The Automation and Transformation Manager is responsible for driving operational excellence through automation, digital transformation, and process optimization initiatives. This role focuses on improving efficiency, reducing manual effort, enhancing service quality, and enabling scalable operations across network, service, and business processes.

Key Responsibilities

Automation & Digital Transformation

• Define and execute automation and transformation strategies aligned with business and operational objectives.
• Identify opportunities for process automation across network operations, service management, reporting, and assurance domains.
• Lead the implementation of automation solutions utilizing technologies such as Robotic Process Automation (RPA), scripting, orchestration platforms, and data analytics.
• Drive workflow standardization and simplification to enable end-to-end automation.
• Promote innovation and adoption of emerging technologies to improve operational performance and business outcomes.

Process Improvement & Optimization

• Analyze existing operational processes to identify inefficiencies, risks, and improvement opportunities.
• Lead continuous improvement initiatives using Lean, Agile, Six Sigma, or similar methodologies.
• Redesign processes to ensure scalability, compliance, auditability, and alignment with SLA and KPI targets.
• Establish best practices and operational frameworks that support long-term business growth.

Stakeholder & Program Management

• Collaborate with operations, IT, engineering, and business stakeholders to define automation and transformation requirements.
• Develop and manage transformation roadmaps, project plans, timelines, dependencies, and delivery milestones.
• Act as the key liaison between technical teams and business leadership to ensure successful implementation and value realization.
• Coordinate cross-functional teams to deliver complex transformation initiatives.

Governance & Change Management

• Establish governance frameworks for automation lifecycle management, documentation standards, and operational controls.
• Ensure compliance with security policies, audit requirements, regulatory obligations, and operational standards.
• Lead change management activities, including communication planning, user training, stakeholder engagement, and adoption monitoring.
• Develop risk mitigation strategies to ensure smooth implementation and sustainable transformation outcomes.

Performance & Value Management

• Define, monitor, and report on KPIs to measure the effectiveness of automation and transformation initiatives.
• Track benefits realization, including productivity improvements, cost savings, quality enhancements, and operational efficiencies.
• Provide regular executive reporting on transformation progress, risks, achievements, and business impact.
• Drive continuous optimization through performance analysis, feedback, and lessons learned.

Skills & Competencies

• Strong understanding of automation technologies, including RPA, scripting languages, orchestration platforms, and AI/ML fundamentals.
• Experience leading digital transformation programs within telecommunications, IT services, managed services, or large-scale enterprise operations.
• Solid knowledge of ITIL, Service Management, Network Operations, and operational support processes.
• Excellent analytical, problem-solving, and process design capabilities.
• Strong project and program management skills.
• Effective stakeholder management, communication, and presentation skills.
• Ability to lead cross-functional teams and manage multiple initiatives simultaneously.

Profile Requirements

• Bachelor’s degree in Engineering, Information Technology, Computer Science, Business Management, or a related field.
• Proven experience leading automation, transformation, or operational excellence initiatives in complex environments.
• Demonstrated success in delivering measurable business improvements through automation and process optimization.
• Results-oriented mindset with a strong focus on efficiency, quality, and customer satisfaction.
• Ability to work under pressure and effectively manage organizational change.
• Strong documentation, reporting, and executive presentation skills.
• Experience in telecommunications, technology services, or large enterprise operations is highly desirable.
• Relevant certifications in ITIL, PMP, Agile, Lean Six Sigma, RPA, or Digital Transformation are considered an advantage.