Debt Collection Officer

Job Overview

The Debt Collection Officer is responsible for managing the collection process of overdue accounts and reducing the company's bad debt. This role involves interacting with clients to collect payments, negotiate repayment plans, and ensure timely receivables to maintain cash flow. The Debt Collection Officer will work closely with the finance and accounts departments to report on outstanding debts and contribute to overall financial health.

Key Responsibilities

• Contact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment plans.
• Maintain accurate records of communications and payment agreements in company databases.
• Investigate and resolve customer inquiries regarding payments and account discrepancies.
• Review accounts receivable aging reports and prioritize follow-ups on overdue accounts.
• Develop and implement effective collection strategies while adhering to legal and ethical standards.
• Work towards achieving collection targets and KPIs set by the management.
• Keep detailed records of each collection action, including customer interactions and agreements.
• Liaise with legal advisors when necessary for collection of disputed accounts.
• Provide feedback and insights on common payment issues to help the company improve its services and payment processes.
• Assist in reporting collection results to management and provide recommendations for improvement.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• 3–5 years of experience in debt collection, credit control, or financial services.

Skills & Competencies

• Strong negotiation and persuasion skills.
• Excellent communication skills in Arabic and English, both written and verbal.
• Proficient in Microsoft Office Suite and experience with accounting or collection software.
• Good analytical skills to assess customer creditworthiness and payment risk.
• Ability to handle challenging conversations calmly and professionally.
• Strong organizational skills and attention to detail.
• Ability to work independently and meet collection targets.

Key Personal Attributes

• High level of integrity and ethical standards.
• Customer-focused and service-oriented mindset.
• Ability to work under pressure and manage multiple deadlines.