Clinc Operation Manager - Dammam

A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia. The organization is focused on delivering accessible, high-quality outpatient care through a patient‑centric and commercially driven model.

Operational Management

• Oversee end‑to‑end operations of the clinic, ensuring smooth and efficient service delivery
• Manage patient flow, scheduling, and resource allocation to optimize utilization
• Ensure high standards of patient experience and service quality
• Support clinic setup, soft openings, and continuous operational improvements

Clinical Coordination

• Act as a liaison between management and medical teams
• Collaborate with physicians on clinical workflows and case discussions (non‑practicing role)
• Support implementation of clinical protocols and quality standards

Team Leadership

• Lead and manage a multidisciplinary team of ~60–70 staff, including physicians, nurses, technicians, and administrative personnel
• Oversee workforce planning, performance management, and staff development
• Build a strong, collaborative, high‑performing team culture

Financial & Performance Management

• Own and drive clinic performance, including P&L responsibility
• Monitor KPIs such as patient volumes, service utilization, and operational efficiency
• Identify and implement initiatives to improve revenue and control costs

Compliance & Regulatory

• Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia
• Manage licensing, audits, and regulatory requirements
• Maintain relationships with relevant authorities and insurance stakeholders

Stakeholder Management

• Build and maintain relationships with government entities and insurance providers
• Collaborate with internal leadership and head office teams

Desired Qualifications

• Bachelor's degree in a medical or healthcare‑related field (Master's preferred)
• Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settings
• Saudi nationals preferred
• Arabic language skills are mandatory
• Proven experience managing a large outpatient healthcare facility
• Strong understanding of healthcare regulations and accreditation in Saudi Arabia
• Experience managing large, multidisciplinary teams
• Exposure to P&L / revenue responsibility
• Excellent leadership and stakeholder management skills
• Currently based in Dammam or willing to relocate