Front Office Manager, Fairmont the Red Sea.

We are seeking an experienced and dynamic Front Office Manager to join our prestigious hotel in the beautiful coastal city of Umluj Saudi Arabia. As the leader of our front office team you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in this emerging tourist destination on the Red Sea coast.

• Lead and mentor the front office team fostering a culture of excellence and collaboration
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations including check-ins check-outs and guest inquiries
• Train and motivate staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses effectively
• Ensure compliance with brand standards and Saudi Arabian hospitality regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and activities in Umluj and surrounding areas to provide valuable recommendations to guests
• Oversee staff scheduling and workforce management to ensure optimal coverage
• Implement and maintain health and safety protocols in the front office area
• Spearhead the adoption of digital check-in systems and contactless technologies

Qualifications :

• Bachelors degree in Hospitality Management or related field
• Minimum of 5 years of experience in hotel front office operations including 2 years in a managerial role
• Proven leadership skills with the ability to train motivate and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures revenue management principles and industry best practices
• Excellent problem-solving decision-making and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours including nights weekends and holidays
• Exceptional communication and interpersonal skills to interact effectively with guests staff and management
• Fluency in English; knowledge of Arabic is highly advantageous
• Experience with staff scheduling and workforce management tools
• Thorough understanding of Saudi Arabian hospitality regulations and cultural norms
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with digital check-in systems and contactless technologies
• Experience in luxury or resort properties is preferred
• Enthusiasm for staying updated on hospitality trends and implementing innovative solutions
• Knowledge of local attractions and activities in Umluj and the surrounding Red Sea coast

Additional Information :

Whats in it for you...

• The opportunity to join Accor a leading global hospitality group with an exceptional portfolio of luxury brands.

• The chance to define the pre-opening operations for two iconic resorts at one of the worlds most anticipated new destinations.

• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.

• A competitive package and excellent opportunities for professional growth.

• Outstanding discounts across the global Accor and luxury brand network.

Remote Work :

No

Employment Type :

Full-time