Chief Steward

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an experienced and highly organized **Chief Steward** to lead and oversee the stewarding operations at our hospitality establishment in Madinah, Saudi Arabia. Reporting to senior management, you will play a pivotal role in ensuring that all kitchen equipment, utensils, and service ware are meticulously maintained, cleaned, and available to support seamless dining operations across all Food & Beverage outlets. This is an excellent opportunity to lead a dynamic team and drive operational excellence in a fast-paced, customer-focused environment.

• Lead and supervise the stewarding team, fostering a collaborative work environment that motivates staff to achieve operational excellence and maintain the highest standards of performance
• Oversee day-to-day stewarding operations across all restaurants, bars, banquet facilities, and kitchens, ensuring consistent adherence to cleaning procedures, hygiene standards, and operational protocols in compliance with hotel policies and food safety regulations
• Develop and implement strategic cleaning programs and quality assurance procedures to maintain exceptional cleanliness standards in kitchen and back-of-house areas, with a focus on continuous improvement and efficiency
• Manage inventory levels of cleaning supplies, equipment, and chemicals, analyze usage patterns to optimize costs, and maintain vendor and supplier relationships to ensure cost-effectiveness and reliability
• Coordinate the scheduling and allocation of stewarding staff across multiple outlets and shifts, ensuring adequate coverage during daily service and large-scale events
• Train, mentor, and develop team members on proper cleaning procedures, safety practices, equipment handling, and food safety protocols, providing constructive feedback and performance reviews
• Monitor and enforce compliance with health, safety, environmental regulations, and proper waste management practices, conducting regular audits and implementing corrective actions as needed
• Analyze operational data and key performance indicators to identify trends, implement process improvements, and drive efficiency gains across the stewarding department

Qualifications

• Minimum 5+ years of progressive stewarding operations experience in large-scale Food & Beverage environments, preferably in a resort, hotel, or high-volume hospitality setting
• Proven leadership experience supervising and managing stewarding teams of varying sizes, with demonstrated ability to motivate, develop, and retain staff
• Comprehensive knowledge of kitchen equipment, chinaware, glassware, and utensil maintenance and care standards
• Strong expertise in cleaning procedures, sanitation protocols, and food safety regulations (HACCP, ISO standards, or equivalent)
• Solid understanding of health, safety, and environmental compliance requirements specific to hospitality operations
• Excellent organisational and time management skills with strong analytical and problem-solving abilities
• Proficiency in inventory management, cost control, and budget analysis
• Excellent written and verbal communication skills in English; additional languages are a plus
• Certification in Food Safety or Hospitality Management is preferred
• Ability to work flexible hours, including evenings, weekends, and during special events
• Physical capability to perform duties in a fast-paced kitchen environment, including standing for extended periods and lifting moderate weights
• Commitment to maintaining the highest standards of professionalism, integrity, and customer focus

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.