Emergency Dispatch Operator
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The Emergency Dispatch Operator is responsible for responding to emergency and non-emergency calls, coordinating dispatch services, and providing accurate and timely communication with emergency responders. This role requires quick decision-making, clear communication, and the ability to remain calm under pressure.
Key Responsibilities:
- Receive and Prioritize Calls: Answer emergency (911) and non-emergency calls promptly and determine the nature and location of the incident.
- Dispatch Emergency Services: Coordinate the deployment of police, fire, medical, and other emergency services based on the situation.
- Maintain Communication: Keep constant communication with field units to monitor their status and provide updates as required.
- Provide Instructions: Deliver clear and concise instructions to callers, including life-saving procedures such as CPR, if necessary.
- Data Entry and Logging: Accurately record call information, service responses, and incident details into dispatch systems.
- Handle Multi-Line Systems: Efficiently manage multiple communication lines while prioritizing emergency situations.
- Monitor Systems and Alerts: Track alarm systems, weather alerts, and emergency broadcasts.
- Collaborate with Agencies: Work with local and regional emergency agencies to coordinate multi-agency responses when necessary.
- Adhere to Protocols: Follow established protocols and guidelines for emergency communication and dispatch procedures.
Required Qualifications:
- High school diploma or equivalent; additional training in emergency dispatch is a plus.
- Certification as an Emergency Medical Dispatcher (EMD) or equivalent is preferred.
- Proficiency in computer systems, radio equipment, and multi-line telephone systems.
- Excellent verbal communication and active listening skills.
Key Skills:
- Ability to remain calm and focused in high-stress situations.
- Strong multitasking capabilities and quick decision-making skills.
- Attention to detail and high accuracy in data entry.
- Knowledge of emergency response protocols and geographic areas served.
- Proficient in English; bilingual abilities are an asset.
Vacancy posted 7 days ago
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