Head Of Operations (CAFM)

Job description / Role

We are currently seeking for a Head of Operations with a proven track record in leading the development and execution of connected, automated, and intelligent solutions for resource-intensive industries. The role is based in Riyadh, KSA and our client is a company under a leading expert over 45 years of technical expertise and operational experience in Facilities Management, Hospitality, and Technology Infrastructure. Key Qualifications: • Adept at driving digital transformation across operations by integrating advanced technologies such as IoT, AI, and automation • Skilled in end-to-end operational leadership, cross-functional team management, and strategic process improvement, with a focus on delivering scalable, data-driven solutions tailored to complex industrial environments. • Must have an extensive experience in managing P&L • Responsible to the evolution of the products (Computer-aided facility management (CAFM) software solution, Building Management System (BMS), incident reporting platform, tec.)

Requirements

Education & Qualifications: • Bachelor’s degree in IT, Engineering, Industrial Management, Operations, or related field (Master’s or MBA preferred) • Certifications in Lean Six Sigma, PMP, or digital transformation frameworks are advantageous Experience: • Minimum 10–15 years of progressive experience in operations, with at least 5 years in a senior leadership role • Proven track record of leading large-scale operational transformations using automation, AI, IoT, or smart infrastructure technologies Technical Skills: • Deep understanding of Industry 4.0 technologies (IoT, AI, ML, robotics, data analytics, digital twins) • Familiarity with CAFM, CMMS, SCADA, ERP, and digital operations platforms • Knowledge of cloud-based systems and cybersecurity practices for industrial environments • Experience in managing systems integration, workflow automation, and digital maintenance strategies

About the company

Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.