Service Operations Lead: Equipment & Maintenance

The Deputy Service Manager will support the Operations Manager in overseeing service, breakdown, and site operations, ensuring efficient coordination between departments and smooth day-to-day execution. The role involves assisting with managing technicians, optimising equipment utilisation, and ensuring high service standards while maintaining compliance with HSE and operational procedures.

Key responsibilities:

• Daily duties may include the following activities:
• Assist in planning and implementing maintenance schedules to improve equipment
• uptime and reliability.
• Manage shop floor efficiency for timely equipment delivery and quality repairs.
• Optimize worker productivity and ensure effective job distribution and follow-up.
• Deliver quality work to enhance customer satisfaction by minimizing repeat jobs.
• Train and coach team members to improve their skills and efficiency.
• Conduct pre- and post-repair inspections to verify issues and repair effectiveness.
• Perform pre-delivery inspections for hired equipment.
• Support the management of spare parts and service consumables forecasting.
• Coordinate with operations and service teams for effective resource allocation.
• Monitor breakdown responses for timely resolutions and minimal downtime.
• Assist in supervising the service team to maintain productivity and work quality.
• Foster strong customer relationships by addressing operational concerns.
• Collaborate with various teams to ensure smooth service delivery.
• Track equipment utilization and fleet performance using internal systems.
• Ensure compliance with company HSE policies and regulatory standards.
• Identify improvement areas and support best practice implementation.
• Assist in preparing operational reports and KPIs.

• Bachelor’s degree or diploma in Engineering, Operations, or related field
• 3–5 years of experience in heavy equipment rental, construction, or a similar industry
• Experience in operations coordination, service planning, or site supervision
• Strong understanding of equipment operations and maintenance processes
• Proficiency in MS Excel and reporting tools
• Good communication and team coordination skills
• Ability to coordinate and support multiple teams in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to monitor and improve operational KPIs and efficiency
• Basic ability to prepare reports and communicate with clients and internal teams
• Knowledge of HSE standards and compliance requirements