Customer Support Specialist

About the Role

Location

Saudi Arabia

Ash Sharqiyah

Dammam

Company


Siemens Energy Ltd.

Organization


Gas Services

Business Unit


Service Middle East

Full / Part time


Full-time

Experience Level


Early Professional

A Snapshot of Your Day

As a Customer Support Specialist at Siemens Energy, you will engage with a diverse range of customers, addressing their inquiries and ensuring their satisfaction through timely and professional communication. You will play a crucial role in resolving complex issues by collaborating with technical teams, contributing to meaningful projects that enhance customer experience and support our mission of delivering innovative energy solutions. Expect a supportive team culture that values collaboration, continuous learning, and a commitment to excellence, where your contributions directly impact our clients and partners.

How You'll Make an Impact

• Respond to customer inquiries via phone and email promptly and professionally.
• Document customer interactions and maintain accurate records of support activities.
• Collaborate with technical teams to escalate and resolve complex issues.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain up-to-date knowledge of company products and services.
• Contribute to a positive customer experience that aligns with Siemens Energy's mission.

What You Bring

• High school diploma or bachelor's degree in a technical field or relevant certification preferred.
• Previous experience in a customer support role, ideally within the power or industrial sector.
• Quick learner with the ability to adapt to new systems and processes.
• Excellent verbal and written communication skills in both Arabic and English.
• Ability to work independently while also being an effective team player.
• Strong organizational and multitasking skills, with proficiency in support ticketing systems; knowledge of Salesforce is a plus.

About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Opportunities to work on and lead a variety of innovative projects
• Medical benefits
• Remote/Flexible work
• Continual learning through the View email address on rigzone.com platform

The job posting will remain open for applications for 14 days from the posting date.

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