IT Infrastructure Support Specialist

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

PRINCIPAL DUTIES AND RESPONSBILITIES

• Ensure proper cable management, labelling, and compliance with industry and Air Products DT/IT standards.
• Supervising installation, termination and testing *structured cabling* (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.
• Monitoring fiber Optic cable OTDR, fluke testing and documentation.
• Layout of IT Room cabinets, mounting of Equipment and cable management with labelling and documentation.
• Inspection and verification for the installation of communication cable that meets the project requirements.
• Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services.
• Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.
• Assisting to DT Project team for installation and configuration of DMZ.
• Performing site activities in compliance to the health and safety standards.
• Receiving and executing the assigned task as per the Safety Work Permit requirements.
• Development and approval of Job Safety Analysis/ Risk Assessment for assigned task.
• Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with the external vendor.
• Prepare, review, and maintain documentation for inspection test reports (ITR) and uploading to Aconex and OT.
• Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.
• Provide local co-ordination for issue remediation & deployments with other DIS teams located remotely. Primarily, but not restricted to network & wireless services.
• Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility.
• Provide information technology support for industrial control systems at site
• Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.

SKILLS

• Technically knowledgeable and driven to learn new things.
• Must be highly motivated with good self-direction and initiative and work well in a remote team environment.
• Good interpersonal and communication skills and ability to work with all levels of people in the organization.
• Expected to work outside of normal business hours and weekends if required to provide technical support. 
• Strong problem solving and customer service skills.
• Ability to assess and prioritize competing urgent issues.
• Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

EDUCATION AND EXPERIENCE

• Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
• Good written and spoken English language skills.
• Proven work experience in desktop support or other IT infrastructure areas.
• Expert knowledge of Layer 1 (Physical layer) infrastructure and testing, to include:
  • Fiber Optic cable installation & testing.
  • Copper/UTP cable installation & testing.
  • Physical rack installations, including grounding.
  • Installation of active components.
  • Power installation for IT infrastructure installations – Fundamental and above.
• Network troubleshooting skills and fundamental knowledge of:
  • TCP/IP and typical LAN/WAN a key area of knowledge.
  • Remote connectivity/SSL/VPN – basic only required.
• Good Knowledge of PC clients including:
  • Operating Systems (Microsoft)Windows 7 / Windows 10/ Windows 11 – Required
  • Network Connectivity (TCP/IP, LAN/WAN) – Required
  • Remote Connectivity/SSL/VPN
  • Printing – Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required
  • MS Office Products, including Office/O365
  • Microsoft SCEP/Windows Firewall
  • Virtual desktop infrastructure and/or Citrix

Other desirable skills/knowledge:

• Familiarity with Industrial Control System (ICS).
• Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.
• Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.
• Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)

#LI-LG1

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.