Maintenance Supervisor

Summary The Maintenance Supervisor plays a crucial role in maintaining and repairing the hotel’s physical infrastructure and equipment to ensure a safe, comfortable, and functional environment for guests and employees. Reporting to the Chief Engineer or Director of Engineering, the Maintenance Supervisor supports the day‑to‑day operations of the maintenance department and assists in various projects and initiatives.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

Key Responsibilities

• Perform routine maintenance and repairs on HVAC systems (Heating, Ventilation, and Air Conditioning), plumbing, electrical systems, lighting, and other areas to upkeep the functioning of the hotel.
• Respond promptly to guest room maintenance requests, ensuring issues are resolved efficiently and to the satisfaction of guests.
• Conduct routine inspection of the property and completing the check lists.
• Assist in implementing and carrying out preventive maintenance programs for all hotel systems and equipment.
• Conduct regular inspections and assessments of facilities to identify maintenance needs and opportunities for improvement.
• Diagnose mechanical, electrical, and plumbing malfunctions and make necessary repairs or adjustments.
• Troubleshoot equipment issues and coordinate repairs with external contractors or vendors when required.
• Ensure compliance with health, safety, and environmental regulations, including proper handling of hazardous materials and adherence to building codes.
• Participate in fire safety drills and emergency response procedures, contributing to the overall safety of guests and staff.
• Assist in capital improvement projects, renovations, and equipment upgrades as directed by the Chief Engineer or management team.
• Collaborate with contractors, suppliers, and other departments to ensure projects are completed on schedule and within budget.
• Maintain inventory of parts, supplies, and equipment necessary for maintenance and repair activities.
• Monitor stock levels, place orders for supplies, and ensure cost‑effective procurement practices.
• Keep accurate records of maintenance activities, inspections, and repairs.
• Prepare reports on work performed, equipment status, and maintenance schedules as required.
• Responsible for overall day‑to‑day operation.
• Inspect that working condition of the engineering systems and ensure that all standards are maintained.
• Flag any major problem/emergencies such as emergencies, accidents and so on to the Director of Engineering.
• Participate and actively involve in energy conservation programs and cost‑effective maintenance works.
• Assists the Director of Engineering in educating and training all Engineering employees in work safety standards, engineering standards, and provides technical information as required.
• Promotes teamwork and quality service through daily communication and coordination with team.
• Monitors and ensures that guest complaints are attended as per standard time to make sure the guests are satisfied.
• Supervises preventive maintenance and repairs conducted in the property.
• Prioritizes engineering service requests to ensure guest convenience and satisfaction.
• Ensures that engineering and work areas are in order and clean condition.
• Regularly examines, tests, and maintains life safety systems to protect guests, employees, and assets.
• Reports any incident of guest dissatisfactions or unusual matters of significance to management so that corrective measures may be taken.
• Resolves operational problems in compliance with the hotel policies and procedures.

Key Competencies

• Communication
• Service excellence
• Service efficiency
• Teamwork
• Accountability
• Problem solving ability
• Organizational skills
• Flexibility
• Reliability
• Can do attitude

Background

• Engineering / Maintenance qualification.
• At least 2 years’ experience as a shift engineer in a similar type of hotel / establishment.
• Language requirement: English (Basic / conversational / professional / native)
• Eligibility to work in Saudi Arabia.