Guest Care Representative (207798)

Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic’s image and branding.

Accountabilities

• Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
• Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients’ enquiries at all times.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Book in, amend and cancel patient appointment in line with the polyclinic’s appointments procedures ensuing optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to the appropriate physician where necessary.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets. (Home visits still not confirmed as discussed with Dr Hussam)
• Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered. (For the medical insurance patients, the job holder has to follow the agreed registering process).
• Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
• Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
• Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.

The employee’s duties are not limited to the above-mentioned accountabilities. The manager can assign other duties based on the business need.

Work Environment

• Indoors : 100%
• Outdoors : 0%
• Working Days : 6 Working Days
• Days off : 1 Day Off
• Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)

Job Requirement

• Education: High School Diploma Preferably University Graduate
• Experience: 3yrs in a similar position.
• Computer Skills: Office
• Languages: English and Arabic (fluent spoken and written)