General Manager - Makkah - Millennium Hotels and Resorts MEA

As the General Manager, you will lead the hotel operation with a key focus on driving commercial success in the Hajj and Umrah business. Your primary responsibility will be to maximize performance, profitability, and return on investment by effectively managing peak pilgrimage seasons and ensuring that the hotel meets the specific needs of Hajj guests. You will foster a positive and productive work environment, deliver exceptional guest experiences, and ensure full compliance with quality and operational standards. Additionally, you will be responsible for maintaining and enhancing hotel services in line with industry innovations and the unique demands of the religious tourism market.

Key Job Responsibilities:

• Develop and monitor financial and operational plans, aligning with the hotel and operating division objectives.
• Create annual budgets and business plans, recommending capital improvements to enhance hotel assets and brand loyalty.
• Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.
• Maintain product quality and service standards throughout the hotel.
• Establish and maintain preventative maintenance programs to safeguard the physical assets of the hotel.
• Develop strategic marketing opportunities and tactical sales plans to maximize revenue generation.
• Oversee the execution of marketing plans and yield management efforts to maximize revenue, RevPAR, and occupancy levels.
• Optimize banquet/outlet space usage and manage other revenue streams such as IT and Rental to maximize profits.
• Collaborate with the Regional Corporate Office to ensure optimum productivity levels in all hotel areas.
• Liaise with Government authorities to ensure alignment with legislation.
• Drive Colleague Development initiatives and plans to enhance operating and service performance.
• Develop and maintain relationships with key community contacts, ensuring a visible presence and effective handling of media/community inquiries.
• Oversee the security function to maintain a safe and secure environment for guests, colleagues, and hotel assets.
• Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and local labor regulations.
• Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.
• Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.
• Adhere to hotel environmental, health, and safety procedures and policies.