Shop Manager

• Create an addictive experience for our clients’ ensuring sales in accordance with our DNA, Sephora Attitude and meeting objectives set by Shop / Store Manager.

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare, and much more.

You will excel and enjoy this role if you are ready to actively handle the following missions:

Client Experience

Education & Demonstration

• Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
• Support your store team in explaining and demonstrating new products to the clients.
• Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
• Make sure to set example and be always a role model.
• Use the Sephora Attitude & selling techniques to build and maximize each client’s basket.
• Contribute to achieving store monthly turnover.
• Contribute to the store commercial and operational KPIs.
• Have a focus on achieving the stores services target.

Operations

• Apply the policies and procedures according to Sephora standards.
• Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
• Assist your store in all departments where necessary (cash, operations other axis)
• Contribute to the overall store’s image through cleanliness and product restocking.
• Contribute to improving on audit finding.

Know How

Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 e-learning)

Do not hesitate to apply if you have:

• Proven successful sales and services in store.
• Minimum 1 to 2 years’ experience in sales
• Strong selling techniques.
• Punctual.

Here, you will find:

• Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful