Restaurant Hostess

We are searching for our client, a global Hotels company, a Restaurant Hostess to join their business in Saudi Arabia. Position Title: Restaurant Hostess Position Type Permanent Start Date: ASAP Location: Riyadh, Saudi Arabia - onsite work Contact: Davor Molnar | View phone number on manningglobal.zohorecruit.eu Description To deliver a warm, polished first impression by managing reservations and guest flow, providing a seamless welcome and farewell, and supporting the dining room team to ensure an exceptional guest experience. Responsibilities Guest Experience and Hospitality Greet guests with a friendly and professional demeanor, making them feel valued from the moment they arrive. Efficiently manage the seating of guests, allocating tables based on party size, guest preferences, and table availability. Provide excellent customer service by addressing guest inquiries and concerns promptly, and escalating any issues to the Lead Hostess as needed. Maintain a high level of guest satisfaction by ensuring a smooth and pleasant arrival and seating process. Contribute to the overall ambiance of the restaurant's front-of-house areas by monitoring cleanliness, lighting, and other visual elements. Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements. Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service. Operations and Administrative Support Accurately record and maintain guest reservation information, waitlist, and seating assignments. Communicate with the server team to ensure timely and coordinated seating of guests. Assist with the management of front-of-house supplies, such as menus, stationery, and other necessary items. Collect and compile data on guest counts, wait times, and other relevant metrics to support the Restaurant Head Hostess. Adhere to the restaurant's policies, procedures, and service standards, and contribute to their continuous improvement. Collaborate with the Restaurant Head Hostess and the broader restaurant team to foster a positive and collaborative work environment. Demonstrate a willingness to learn, grow, and take on additional responsibilities as needed. Act as a brand ambassador, representing the hotel and the restaurant's values with professionalism and enthusiasm. Living The Brand Is impeccably groomed, charming and graceful Is thoughtful and welcoming Take pride in anticipating guest needs through service that is warm, genuine and intuitive Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet Create the guest experience through their senses through all public touch points Ensuring quality is never compromised Is generous in spirit with guests and colleagues alike Establish the reputation of the hotel in local community for its quality service through hosting local events Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors. Qualifications High school diploma or equivalent; prior experience in a hospitality or customer service role is preferred. Excellent communication and interpersonal skills, with the ability to interact with guests and team members in a professional and personable manner. Strong organizational skills and attention to detail, with the ability to multitask effectively. Proficiency in using reservation management and point-of-sale systems is desirable. Flexibility to work evenings, weekends, and holidays as required. Fluency in English is mandatory; proficiency in Arabic is highly preferred. Knowledge of the local market and dining scene is an asset. For more details contact: sales(at)manningglobal.com Quoting reference: SA_MGDM_RH_ Or call Davor on: View phone number on manningglobal.zohorecruit.eu View our latest jobs: Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. 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