IT Monitoring Center - Application Monitoring team

IT Monitoring Center - Application Monitoring team

Position Title:
IT Monitoring Center – Application Monitoring Specialist

Education:
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.

Experience:
2–5 years of experience in Application Monitoring, IT Operations, or similar roles.

Monthly Salary Package:
12,000 SAR

Qualifications & Skills:

• Strong understanding of core IT concepts: networking, operating systems, and databases.
• Hands-on experience with monitoring tools and platforms (e.g., APM suites, log management tools).
• Ability to interpret performance metrics such as response time, throughput, and error rates.
• Ability to analyze and identify application bottlenecks.
• Experience in collecting, managing, and analyzing application logs.
• Familiarity with configuring alerting mechanisms and health checks.
• Excellent communication skills to interact with development, operations, and support teams.
• Ability to work under pressure and handle critical incidents efficiently.
• Strong prioritization and time-management skills.
• Continuous learning mindset, staying updated with new monitoring technologies.
• Knowledge of Application Performance Monitoring (APM) tools (e.g., Dynatrace, AppDynamics, New Relic).

Responsibilities:

• Continuously monitor application performance metrics (response time, throughput, error rate).
• Analyze performance bottlenecks and provide insights for optimization.
• Collect, manage, and analyze application logs to ensure operational stability.
• Set up and maintain alerting systems for application health metrics.
• Immediately log incidents into the incident management system upon detection.
• Communicate incidents through all digital channels based on the escalation matrix.
• Collaborate with development and IT operations teams to ensure application stability.
• Provide proactive recommendations to enhance system performance and reliability.

We are an equal opportunity employer. All qualified applicants, regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, veteran status, or disability status, will receive consideration for employment.