DESKTOP SUPPORT ENGINEERS L2 - SAUDI NATIONAL
Duncan & Ross
The Desktop L2 Support Engineer provides advanced technical support for desktops, laptops, mobile devices, and peripherals. This role involves resolving escalated issues from Level 1 support, performing system upgrades, managing IT security protocols, and collaborating with other IT teams to ensure smooth technology operations.
KEY RESPONSIBILITIES:
- Advanced Troubleshooting:
- Resolve complex hardware, software, and network issues escalated from L1 support.
- Diagnose and fix problems related to operating systems, applications, and connectivity.
- System Management:
- Install, configure, and upgrade operating systems and applications.
- Manage desktop imaging solutions.
- Support Active Directory, Group Policy, and Exchange configurations.
- Security & Compliance:
- Assist in antivirus management, encryption, and patching.
- Ensure compliance with IT security standards.
- Collaboration & Escalation: Work closely with L1 support, system administrators, and network engineers.
- Escalate unresolved issues to L3 teams and vendors when necessary.
- Documentation & Training:
- Maintain detailed records of support activities and resolutions.
- Create knowledge base articles and technical documentation.
- Mentor and train L1 support staff.
- Project Participation:
- Contribute to IT projects, system upgrades, and technology rollouts.
- Support IT asset management and software license tracking.
QUALIFICATIONS:
- Education:
- Associate or bachelor's degree in IT, Computer Science, or related field.
- Experience:
- 2–4 years in desktop or IT support roles, with escalation experience.
- Technical Proficiency:
- Windows and macOS environments.
- Microsoft 365, Active Directory, DNS, DHCP, VPN.
- Remote desktop tools and ticketing systems (e.g., ServiceNow, Jira).
- Basic scripting (PowerShell, Bash) is a plus.
- Soft Skills:
- Strong communication and analytical skills.
- Ability to work independently and in cross-functional teams.
- Customer-focused with a proactive approach.
Vertical
Technology
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the DESKTOP SUPPORT ENGINEERS L2 - SAUDI NATIONAL in Jeddah vacancy
- ...The Desktop L1 Support Engineer is the first point of contact for end-users experiencing technical issues. This role involves providing frontline support... ...Identify issues requiring advanced support and escalate to L2/L3 teams. Document troubleshooting steps before...
- ...Responsible for delivering exceptional, personalized technical support to high-profile clients, executives, and priority users. This role ensures seamless technology experiences by proactively managing issues, providing rapid resolution, and maintaining the highest standards...
- ..., permanent position Position: Data Analyst Engineer Company Overview: Nexttec Technology Outsourcing is a leading technology... ...and maintain interactive Power BI dashboards and reports to support business decision-making across domains (Finance, Procurement,...
- ...Role: Senior Sales Engineer (Saudi Nationals) Location: Jeddah - KSA Contract: Permanent Why Carrier? Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions...
- ...Job Description We are seeking a professional and customer-focused In Room Dine Waiter to join our hospitality team in Jeddah, Saudi Arabia. In this role, you will deliver exceptional dining experiences to our guests by providing attentive service, ensuring food quality...
- ...understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Assisting...
- ...of this role is on interacting with and supporting the needs of External Experts (EEs) . MSLs... ...and in full compliance with applicable national laws and regulations, guidelines, codes... .... Qualifications Saudi Nationality is a must Experience of 1...
- ...International is seeking enthusiastic and customer-focused Saudi nationals to join our team as Beauty Advisor in Jeddah . If you're... ...strong customer relationships and encourage repeat visits. Support promotional events, product launches, and brand activations in...
- ...Project Engineer - Saudi Arabia/Jeddah Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines... ...helps our customers to thrive, communities to progress and supports sustainable development. Join our Smart Infrastructure Electrification...
- ...What is Tamayyaz Program? “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom...
- ...appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality...
- ...Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning...
- ...experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable... ...all that we do! Qualifications Position open to Saudi Nationals only Flexibility and a positive, Yes I Can! Attitude...
- ...leadership in fire protection engineering – a legacy of responsibility... ...from across the organization, supporting career development and... ...role while based in Al Khobar, Saudi Arabia and will have assigned... ...race, color, religion, sex, national origin, sexual orientation, gender...
- ...environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other... ...Office Manager to lead our front office operations in Jeddah, Saudi Arabia. As the Front Office Manager, you will be responsible for...
- ...Production Engineer Location: Jeddah, Saudi Arabia Experience: Minimum 3 years in manufacturing... ...Arabic Eligibility: Saudi nationals only Work Pattern: Rotating three... ..., quality, and reliability. Support production planning and scheduling,...
- ...compliance with applicable regulations and company standards to support uninterrupted business operations. Key Responsibilities... ...Qualifications Diploma or Technical Certificate in Electrical Engineering or a related field. Valid electrician license or...
- ...team of over 50,000 planners, designers, engineers, scientists, digital innovators, program... ...contract specifications Analyse applicable Saudi Building Codes and local authority... ...fraudulent hiring activity seriously. To support this commitment, all newly hired employees...
- ...Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions... ...that does not harm or injure self or others • Supports a safe hotel by applying hotel regulations, and...
- ...Jeddah is a 500-bed tertiary specialist hospital located in Jeddah, Saudi Arabia. It is one of the three campuses of the King Faisal... ...experience in Pediatric Solid Tumors at a recognized center ~National Board Subspecialty certification in Pediatric Hematology/...
- ...timely project completion. - Stay updated on industry developments and low current technology advancements. - Provide technical support and assistance to clients. - Perform maintenance and corrective services. - Follow all safety protocols and regulations on job...
- ...Number #173599 - Jeddah, Jeddah, Kingdom of Saudi Arabia Who We Are Colgate-Palmolive... ...of upto Net sales (NS) in P2A tool. Support Cluster GM on the prepration of CD Decks... ...gender, gender identity, sexual orientation, national origin, ethnicity, age, disability,...
- ...Role: Senior Sales Engineer - MEP Location: Jeddah Contract: Permanent... ...To provide better new business sales support to our clients Minimum Requirements:... ...sex, sexual orientation, gender identity, national origin, disability or veteran status, age...
- ...Position: Electrical Engineer Location: Riyadh Saudization... ...the Kingdom's Vision 2030 and national Saudization initiatives, this... ...position is open exclusively to Saudi nationals who are passionate... ...Critical Services . We support projects across commercial, industrial...
SAR 120000 - 180000 per year
...team as a Data Center Technician in Jeddah, Saudi Arabia . This is a full-time, on-site position where you'll support critical infrastructure at world-class data... ...documentation and asset tracking Collaborate with engineering and operations teams Participate in...- ...Job Description We are currently seeking a Building & Engineering Supervisor to join our vibrant team. At RHG, we are in... ...experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable...
- ...oversee the daily operations of one of their locations in Jeddah, Saudi Arabia. The ideal candidate will have a strong background in... ...Operations Manager or senior management on a regular basis. Support the rollout of new products, promotions, and company initiatives...
- ...Job description: An electromechanical engineer is required to work for a real estate development and investment company in Jeddah... ...Gender: Male This Job Available For: Saudi OR Residence Minimum Education Level: Bachelor Degree...
- ...architectural, consulting, construction engineering, operations and mobility services firm.... ...Engineering & Construction team in Jeddah, Saudi Arabia. In this role, you will be... ...benefit analyses and feasibility studies to support project decision-making Manage contract...
- Key Responsibilities Create high-quality visual content for social media, digital campaigns, websites, and marketing materials. Develop creative designs that align with Lilaty's brand identity and visual guidelines. Design social media posts, advertisements...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to DESKTOP SUPPORT ENGINEERS L2 - SAUDI NATIONAL. Be the first to apply!
