Help Desk-OCSA

• Providing Administrative/ Facilitation support for develop organizing and maintaining department filling and record keeping, system along with office maintenance department.
• Provide the work order form and status view for initial
• To update and close the completed task in the system
• Raising EAM request for the works

Key Accountabilities

• Posts Overtime for all Staffs on OT Database.
• Manage all the record of the acknowledgement.
• Raise all necessary Leave forms, PSRs, HDR, SAP and other personal requests for PP Sites staff whenever required.
• Managing all Helpdesk calls, including logging them on the helpdesk system and allocating and closing out the calls.
• Ensuring that the process for call logging and call resolution for each client site is adhered to.
• Welcome clients & visitors to the office in a professional & courteous manner
• General Administration
• Take on ad hoc projects & tasks as and when required
• Reception duties including managing post and couriers, meeting room set-up and general office duties when required

Knowledge, Skills and Aptitude

• Educational Qualifications & Certifications:High School / University Degree.
• Knowledge:Good Knowledge in Administration of Property Maintenance
• Technical Skills:PC literacy with strong competency in all Microsoft Office Suite programs (Word, Excel, PowerPoint, Access, Project Management Software)
• Language Skills:Fluency in both English and Arabic.Good communication skills, both written and verbal.
• Experience:Minimum 3 years’ experience in Help Desk capacity including administrative/accounting jobs.

Key Interactions

• Key Internal Contacts and Purpose of Interaction:
• Prop. Service Manager : To update and follow up daily operations
• PCD : Follow up procurements and contracts
• HR : Coordination for staff’s vacation and personnel affair
• Key External Contacts and Purpose of Interaction:
• External Contractor : To update servicing contract and renewals