Account Management (IC) Associate

Responsibilities

• Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.
• Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.
• Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
• Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
• Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
• Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
• Identify upsell or cross-sell opportunities throughout the year.
• Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.
• Work closely with internal stakeholders to deliver seamless service and support.

Company Overview

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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