Account Support Analyst Job Description Template
Our company is looking for a Account Support Analyst to join our team.
Responsibilities:
- Perform data entry;
- Answer phones and respond to customer requests. Provide customers with appropriate product and service information;
- Maintain security and privacy;
- Recognize and alert supervisor to trends in calls;
- Assist in on the job training for new associates, as required;
- Identify, research and resolve customer issues using the appropriate system;
- Recommend process improvements;
- Follow up on customer inquiries not immediately resolved to ensure resolution.
Requirements:
- Excellent communication skills;
- Typing 45 wpm;
- Ability to prioritize and learn quickly in a production based environment;
- Must have good analytical skills;
- Must have good English reading comprehension;
- High school diploma/GED required;
- Possess sense of urgency while being able to focus and pay attention to detail;
- Must be able to sit for long periods of time;
- Ability to adapt to constant changing processes and tasks;
- Must be able to retain focus and perform repetitious tasks effectively;
- Basic computer skills (MS Office);
- Must have good interpersonal skills.