Telecom Operations Engineer

Telecom Operations Engineer Job Description Template

Our company is looking for a Telecom Operations Engineer to join our team.


  • Collaborate with our technical customer support, mobile core operations and commercial roaming team;
  • Analyse and update commercial and technical details (IR.21, IOTs, AA.14, EMnify Tariff Plans);
  • Troubleshoot service issues, tracing and analysis of signalling (SS7/diameter) and data (GRX);
  • Define Business Dashboards and Intelligence reports;
  • Contribute to our future projects on LTE M or NB IoT;
  • Create and document processes and implementations;
  • Ensure the smooth implementation of International Roaming Agreements by troubleshooting PDP, Location Updates and SMS.


  • Hands-on experience in RDBMS (e.g. MySQL);
  • Familiar with BI tools like Grafana, Kibana, Periscope or Tableau;
  • Basic skill level in Linux;
  • Hands-on experience with IP routing and troubleshooting, at least CCNA or equivalent is preferred;
  • Be solution-oriented with a strong commitment to finish projects;
  • Knowledge in signaling protocol suites (MAP, GTP, S6);
  • Knowledgeable in SMS routing (SS7, SMPP);
  • 4-7 years’ experience in Telecoms, preferably Roaming/IoT/M2M;
  • Willing to work shifting;
  • Excellent language skills in English (speaking & writing), any other language is a plus;
  • Ability to analyze call traces using wireshark;
  • Experience with different mobile core technologies (CS Core, PS Core, EPC);
  • Experience with Core Switches (e.g. Nokia, Ericsson, Huawei);
  • Be hungry to learn new technologies and keep your knowledge up to date;
  • Savvy in international communication and presentation to internal and external.