Senior Technical Consultant

Senior Technical Consultant Job Description Template

Our company is looking for a Senior Technical Consultant to join our team.

Responsibilities:

  • Assisting clients with technology and product queries;
  • Adhering to or exceeding SLAs for products and/or clients they support;
  • Actively maintaining own technology and product expertise;
  • Deliver support services to a consistently high standard through meeting/exceeding the product support SLAs and the client satisfaction targets;
  • Actively maintaining and improving internal processes and resources;
  • Delivering high quality training and professional services to customers;
  • Accurate and timely processing of support cases using the company‚Äôs and/or partner support systems.

Requirements:

  • Web and application servers: IIS, Apache & Tomcat;
  • Operating Systems: Windows Server & Linux;
  • 5-7 Years of experience in a similar technical / application support or consulting role;
  • Cloud Infrastructure: AWS, Azure. Devops experience also desirable;
  • Databases: SQL Server, Oracle RDBMS, MySQL;
  • LMS / VLE product and service knowledge;
  • Matric or equivalent;
  • Applicable technical qualifications / certifications;
  • Applicable tertiary qualification.