Technical Support Engineer

Design and implement radio frequency identification device (RFID) systems used to track shipments or goods.

Technical Support Engineer Job Description Template

Our company is looking for a Technical Support Engineer to join our team.


  • Maintain jovial relationships with clients;
  • Research and identify solutions to software and hardware issues;
  • Prioritize and manage several open issues at one time;
  • Refer to internal database or external resources to provide accurate tech solutions;
  • Following standard procedures for proper escalations of unresolved issues to the appropriate internal teams;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Provide prompt and accurate feedback to customers;
  • Comply with the team’s strict protocols on call logging, call updating, and call resolution requirements;
  • Communicate within the team regarding critical issues;
  • Assist with the technical support and maintenance for all stores and regional offices within our vast group of companies;
  • Track application system issues through to solution, within agreed time limits;
  • Provide reactive and pro-active customer support to ensure the best quality of service;
  • Complete technical integrations for customers and partners;
  • Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems;
  • Develop innovative software designs and architectures.


  • At least 4 years in relevant experience (after sales customer support);
  • Must be able to work in a Team and share knowledge;
  • Computer Skills: MS Office, advanced Excel skills; Good understanding of computer systems, mobile devices and;
  • Bachelor’s degree in engineering from an accredited university;
  • Ability to provide step-by-step technical help, both written and verbal;
  • other tech products; Hands-on experience with Windows / Mac OS environment / MS; Azure/ Amazon AWS / Windows Server (contact number);
  • Familiarity with the following tools: JIRA;
  • Bachelor’s degree in CS and/or equivalent industry experience;
  • Excellent judgment to prioritize customer issues based on their urgency and severity;
  • Strong analytical, problem solving & multitasking skills;
  • To inspect smartphones for deficiencies;
  • Network Certification;
  • The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation;
  • Familiar with troubleshooting and resolving QoS (Quality of Service) related issues;
  • Fluency in other Asian languages (e.g. Bahasa Indonesia, Vietnamese, Chinese or Thai etc.) is advantageous.