Collection Specialist

Collection Specialist Job Description Template

Our company is looking for a Collection Specialist to join our team.

Responsibilities:

  • Resolve billing and customer credit issues;
  • Investigate historical data for each debt or bill;
  • Find and contact clients to ask about their overdue payments;
  • Update account status records and collection efforts;
  • Report on collection activity and accounts receivable status;
  • Take actions to encourage timely debt payments;
  • Preparation of monthly telecollection efficiency for Cable and Broadband;
  • Validation of accounts subject for notice for disconnection for Broadband accounts;
  • Creation of Service Orders for accounts endorsed to Telesales after 20 days upon receipt of endorsement;
  • Follow up on customers who have not paid their dues;
  • Validation of paid, with pending Service Order and special accounts for submission to Bernales and Associates;
  • Creation of Service Orders for Temporary and Permanent Disconnection and Reconnection;
  • Resolve customer billing accurately;
  • Reconciliation of accounts for service order creation on disconnection and reconnection in accordance to the Collection policy;
  • Communicates with any disputes through email.

Requirements:

  • Bachelor level or equivalent through on the job experience;
  • Willing to render overtime if needed;
  • Ability to deal with stress and work under pressure;
  • Candidate must possess at least Vocational /Diploma or College level;
  • Minimum of three (3) months of collection specialist experience;
  • Communication skills;
  • A commitment to excellent customer service;
  • Experienced with Salesforce, ERP and billing systems;
  • Customer Service;
  • Driven to achieve results;
  • Previous collections experience (preferred but not required);
  • Persuasion and Negotiation;
  • Experience with multiple types of formal and informal credit products (preferred but not required);
  • Assertive, highly motivated, team player and a go-getter;
  • Experience in Accounts Receivable functions is required.