Collection Specialist Job Description Template
Our company is looking for a Collection Specialist to join our team.
Responsibilities:
- Resolve billing and customer credit issues;
- Investigate historical data for each debt or bill;
- Find and contact clients to ask about their overdue payments;
- Update account status records and collection efforts;
- Report on collection activity and accounts receivable status;
- Take actions to encourage timely debt payments;
- Preparation of monthly telecollection efficiency for Cable and Broadband;
- Validation of accounts subject for notice for disconnection for Broadband accounts;
- Creation of Service Orders for accounts endorsed to Telesales after 20 days upon receipt of endorsement;
- Follow up on customers who have not paid their dues;
- Validation of paid, with pending Service Order and special accounts for submission to Bernales and Associates;
- Creation of Service Orders for Temporary and Permanent Disconnection and Reconnection;
- Resolve customer billing accurately;
- Reconciliation of accounts for service order creation on disconnection and reconnection in accordance to the Collection policy;
- Communicates with any disputes through email.
Requirements:
- Bachelor level or equivalent through on the job experience;
- Willing to render overtime if needed;
- Ability to deal with stress and work under pressure;
- Candidate must possess at least Vocational /Diploma or College level;
- Minimum of three (3) months of collection specialist experience;
- Communication skills;
- A commitment to excellent customer service;
- Experienced with Salesforce, ERP and billing systems;
- Customer Service;
- Driven to achieve results;
- Previous collections experience (preferred but not required);
- Persuasion and Negotiation;
- Experience with multiple types of formal and informal credit products (preferred but not required);
- Assertive, highly motivated, team player and a go-getter;
- Experience in Accounts Receivable functions is required.