Japanese speaking Customer Service Representative

Japanese speaking Customer Service Representative Job Description Template

Our company is looking for a Japanese speaking Customer Service Representative to join our team.

Responsibilities:

  • Be open to new tasks that may arise due to changing business needs and market/product launches and promotions;
  • Provide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolution;
  • Participates on teams and special projects to improve product and service quality and client satisfaction;
  • Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers.

Requirements:

  • JLPT Certification is desired but not required;
  • Excellent comprehensive and interpersonal skills;
  • At least 2 years’ work experience as a Japanese Speaking Customer Service Representative;
  • Has strong customer orientation;
  • Fluent in Japanese (N2 – Native Level) & English language (both verbal and written);
  • Analytical and problem-solving skills.