Japanese speaking Customer Service Representative Job Description Template
Our company is looking for a Japanese speaking Customer Service Representative to join our team.
Responsibilities:
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions;
- Provide exceptional customer service in every customer interaction (voice, chat, email) with the ultimate aim of providing first call resolution;
- Participates on teams and special projects to improve product and service quality and client satisfaction;
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers.
Requirements:
- JLPT Certification is desired but not required;
- Excellent comprehensive and interpersonal skills;
- At least 2 years’ work experience as a Japanese Speaking Customer Service Representative;
- Has strong customer orientation;
- Fluent in Japanese (N2 – Native Level) & English language (both verbal and written);
- Analytical and problem-solving skills.