Team Leader – Executive Floor

Team Leader – Executive Floor Job Description Template

Our company is looking for a Team Leader – Executive Floor to join our team.


  • Meet, greet and direct Guests who enter the lobby area;
  • Maintain good communication and work relationships in all hotel areas;
  • Assist with other departments, as necessary;
  • Ensure a very high level of customer service;
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements;
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner;
  • Maintain staffing levels to meet business demands;
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems;
  • Manage, record and resolve promptly Guest or customer complaints;
  • Comply with hotel security, fire regulations and all health and safety legislation.


  • Excellent leadership, interpersonal and communication skills;
  • Flexibility to respond to a variety of different work situations;
  • Ability to work under pressure;
  • Committed to delivering a high level of customer service;
  • Accountable and resilient;
  • An ability to listen and respond to demanding Guest needs.