German Customer Service Host

German Customer Service Host Job Description Template

Our company is looking for a German Customer Service Host to join our team.


  • Customer relationship building and management by maintaining customer notes and paying attention to customer cues;
  • Financial information, gaming advice, and review for additional offers, pro active value adds;
  • Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required);
  • You will be required to stay abreast with customer centre SLA’s as teamwork will be required to maintain and exceed the expectations set;
  • Promotion driven interventions, inbound (and/or outbound when required);
  • Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media.


  • Valid drivers license and own transport is advantageous;
  • An excellent history of attendance and adherence to work schedules;
  • Previous working experience in the online gaming industry a definite advantage;
  • Demonstrated literacy in MS Office (Outlook, Word and Excel);
  • A proven ability to see problems through to their resolution;
  • Proven passion for customer service and excellent CRM skills;
  • Completed Matric;
  • Pro-active, organized and strong personal drive;
  • Strong communication skills (verbal and written) – especially empathy, active listening skills, with the ability to “read between the lines”;
  • Strong customer service skills; ability to create rapport with customers, via telephone, chat and email;
  • Ability to work rotational shifts;
  • Excellent organization, multi-tasking and time management skills;
  • Prioritize tasks in a busy environment;
  • Fluent in spoken & written English/Swedish/German/Norwegian/French/ Portuguese/Brazilian (mother tongue level);
  • Customer service experience.

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