Spa Therapist Job Description Template
Our company is looking for a Spa Therapist to join our team.
Responsibilities:
- Attending Hilton Trainings and monthly departmental meetings as required;
- To report any maintenance issues to Front Office Manager;
- Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail;
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager;
- Provides courteous and efficient guest service from point of arrival through check out;
- Assist in all areas of the operations as requested by Front Office Manager;
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses;
- Orient the guests through our Fitness facility, greets guests and provides personal guest service;
- Assisting guest and providing personal training session, if necessary;
- To be fully aware of current and future services offered by the hotel;
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms;
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms;
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations;
- Accurately explain spa treatment menu and packages to guests;
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.
Requirements:
- Must have 2-5 years’ experience, with strong retail abilities;
- advantage;
- We offer choice of 6-month Contract or permanent employment;
- Luxury cruise liner work experience will be an added;
- Facials, Massages, Manicures and Pedicures;
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;
- Computer literacy is an advantage;
- At least 2-3 years’ experience as a therapist in a stand-alone spa or hotel, reputed beauty salon, clinic or fitness centre;
- Ability to read, writes, speak and understand the English language to effectively communicate with guests;
- Good communication skills;
- Specialization: Sales Support;
- Excellent customer service orientation;
- Ability to deal with problems involving several concrete variables in standardized situations;
- At least 1 year experience in the spa or hospitality industry;
- Ability to speak effectively in front of groups of customers or employees of organization.