Assistant General Manager Job Description Template
Our company is looking for a Assistant General Manager to join our team.
Responsibilities:
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures;
- Assigns duties to HOD’s and observers’ performance to ensure adherence to hotel policies and established operating procedures;
- Monitor the Guest feedback on Trip advisor, OTA’s etc. and Centricity System;
- Selects or assist in the selection of hotel staff and completes all new hire paper works;
- All Other duties as assigned by the General Manager or Management;
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process;
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards;
- Ensures the objectives and goals of Brand and property owners work together to achieve brand positioning and success;
- Develop and build long-term strategic relationships with key customers to achieve business objectives;
- Oversee sales activities and initiate and cascade new/improved strategies and plans based on changing markets and trends;
- Contribute to sales strategies for individual products in consultation with the Client Management team;
- Oversee and manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources;
- Collaborate with cross-functional leaders in anticipating client needs, defining and leveraging cross-product/industry business opportunities;
- Lead pricing and contract negotiation activities to facilitate sales agreements and achieve targeted margins;
- Lead and guide resolution of complex customer issues.
Requirements:
- Previous experience working in Hotel Operations is required min 4 star grading at least 3 years;
- Ability to work with multi-cultural Team;
- Sound financial acumen;
- Able to conduct rosters to operational requirements;
- Willing to work in a fast-paced environment;
- Strong analytical and planning skills;
- Able to work shifts;
- Purchasing and inventory skills is an asset;
- Attention to detail is of the utmost importance;
- Good customer service skills;
- A college diploma in tourism or business management is an asset;
- Graduate of any 4-year course in Business/Management/Supply Chain/Food & Beverage or any related course;
- Micros POS Skills;
- Professional attitude;
- Good communication and presentation skills.