Assistant General Manager

Assistant General Manager Job Description Template

Our company is looking for a Assistant General Manager to join our team.

Responsibilities:

  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures;
  • Assigns duties to HOD’s and observers’ performance to ensure adherence to hotel policies and established operating procedures;
  • Monitor the Guest feedback on Trip advisor, OTA’s etc. and Centricity System;
  • Selects or assist in the selection of hotel staff and completes all new hire paper works;
  • All Other duties as assigned by the General Manager or Management;
  • Receives and resolved or assists the General manager in resolving guest complaints and service recovery process;
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards;
  • Ensures the objectives and goals of Brand and property owners work together to achieve brand positioning and success;
  • Develop and build long-term strategic relationships with key customers to achieve business objectives;
  • Oversee sales activities and initiate and cascade new/improved strategies and plans based on changing markets and trends;
  • Contribute to sales strategies for individual products in consultation with the Client Management team;
  • Oversee and manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources;
  • Collaborate with cross-functional leaders in anticipating client needs, defining and leveraging cross-product/industry business opportunities;
  • Lead pricing and contract negotiation activities to facilitate sales agreements and achieve targeted margins;
  • Lead and guide resolution of complex customer issues.

Requirements:

  • Previous experience working in Hotel Operations is required min 4 star grading at least 3 years;
  • Ability to work with multi-cultural Team;
  • Sound financial acumen;
  • Able to conduct rosters to operational requirements;
  • Willing to work in a fast-paced environment;
  • Strong analytical and planning skills;
  • Able to work shifts;
  • Purchasing and inventory skills is an asset;
  • Attention to detail is of the utmost importance;
  • Good customer service skills;
  • A college diploma in tourism or business management is an asset;
  • Graduate of any 4-year course in Business/Management/Supply Chain/Food & Beverage or any related course;
  • Micros POS Skills;
  • Professional attitude;
  • Good communication and presentation skills.