Digital Account Manager

Digital Account Manager Job Description Template

Our company is looking for a Digital Account Manager to join our team.


  • Responsible for all requirements and issues on behalf of Client;
  • Timeous monthly and/or bi-monthly charge outs – to interface with production, media and finance departments on charge out procedure;
  • Keep a log of account management consulting hours to be invoiced each month;
  • Build and maintain strong client relationships through regular contact (meetings, email and phone);
  • Compile quarterly reports and present to clients during quarterly follow-up meetings;
  • Identify opportunities for up-selling and cross-selling existing clients;
  • Deal professionally and effectively with any complaints/issues that may arise from clients;
  • Work closely with operational team to ensure campaigns are implemented and up and running in a timely manner;
  • Continuously stay up to date with market trends;
  • Liaise with finance team to ensure invoices are accurate;
  • Conduct new client training sessions;
  • Budgetry responsibility (achievement of revenue and adherence to expenditure budgets) for Agency and Client;
  • Stay on top of the performance of key campaigns and optimise where necessary;
  • Attend industry events and continuously increase contact network.


  • Sales and Marketing Knowledge;
  • Candidates must possess at least a Bachelor’s/College Degree in Marketing, Journalism, Mass Communication, Communication Arts, or equivalent;
  • A minimum experience of 2 years in a digital marketing company;
  • Completion of staff evaluation reports;
  • Able to solve problems quickly with sound solutions that may come up in a typical work day;
  • Maintenance of a high level of staff motivation and proficiency;
  • Exceptional presentation skills;
  • Tertiary qualification in either Marketing, B. Comm. or Advertising;
  • Rendering of strategic planning function, where required;
  • 3-5 years agency experience;
  • Exudes confidence, quick thinking and possesses excellent written and verbal communication skills;
  • Digital marketing;
  • Qualitative and quantitative research attendance and involved in analysis and discussions thereafter;
  • Social media Management;
  • Must be very knowledgeable across all aspects of digital, including a deep knowledge of Digital Media and Reporting.