Executive Housekeeper

Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification.

Executive Housekeeper Job Description Template

Our company is looking for a Executive Housekeeper to join our team.

Responsibilities:

  • Recruit, manage, train and develop the Housekeeping/Laundry team;
  • Forecast anticipated volumes of business and schedule STAFF accordingly;
  • Competent in property management systems;
  • Staff skill development;
  • Room checks;
  • Supervises all personnel in these departments;
  • Responsible for the control of all stock and the control, maintenance and cleaning of cleaning equipment and stocks;
  • Responsible for STAFF training;
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules;
  • Budgets;
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement;
  • Sets up the necessary procedures for the smooth running of the department and organizes their implementation, control, and follow-up;
  • Knowledge of safety, fire and hygiene regulations and makes sure that staff is following the procedures;
  • Trains, directs, controls and coordinates the activities of Housekeeping;
  • Assist with Executive Duty Management shifts as part of the management team of the hotel on a rotation basis.

Requirements:

  • Valid Drivers license;
  • High level of commercial awareness and cost control capabilities;
  • A high school certificate or equivalent;
  • Previous experience of managing a department and Profit and Loss account;
  • Excellent leadership, interpersonal and communication skills;
  • Strong organizational, budget management, and problem solving skills;
  • Ability to work accurately under pressure;
  • Sets up the necessary procedures for the smooth running of the department and organizes their implementation, control, and follow-up;
  • Have meticulous attention to detail;
  • Good planning, organizational and time management skills;
  • Ability to work shifts;
  • IT proficiency;
  • Must be guest service driven;
  • Assist with Executive Duty Management shifts as part of the management team of the hotel on a rotation basis;
  • Must have Matric, hospitality management diploma will be advantageous.