Front Office Administrator

Front Office Administrator Job Description Template

Our company is looking for a Front Office Administrator to join our team.

Responsibilities:

  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments;
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction;
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required;
  • Manage, resolve or escalate any and all Guest complaints quickly;
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
  • Serve your role and Team in an environmentally-conscience manner;
  • Assist the Front Office Manager with daily Front Office operations;
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule;
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events;
  • Attend all Front Office meetings.

Requirements:

  • Committed to delivering a high level of customer service;
  • Previous customer service experience within the hotel/leisure/retail sector;
  • Excellent communication and interpersonal skills;
  • Excellent grooming standards;
  • Ability to work under pressure;
  • Flexibility to respond to a variety of work situations.