Guest Relations Agent

Guest Relations Agent Job Description Template

Our company is looking for a Guest Relations Agent to join our team.


  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival;
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements;
  • Be responsible for special room assignments and suite occupancies;
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room;
  • Manage the Guest Relations Desk in the hotel lobby;
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events;
  • Maintain the inventory of Guest amenities;
  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests.


  • Conflict resolution experience;
  • Excellent personal presentation and communication skills;
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors;
  • Proven ability to listen and respond to demanding Guest needs;
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest;
  • Cash handling experience;
  • Computer literate and able to navigate through Company systems;
  • A passion for delivering exceptional levels of Guest service;
  • Professional manner with an emphasis on hospitality and guest service;
  • Calm, efficient, and organized with great attention to detail.